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About the Role

Canopius is seeking an enthusiastic professional to manage group claims operations, including outsourced providers. This role involves coordinating regional claims operations for consistent management and operational controls, collaborating with various stakeholders, and serving as the primary operational contact for the global Claims Leadership team.

Responsibilities

• Monitor and assess the performance of outsource providers, ensuring high-quality service to claims teams.
• Onboard resources from outsource partners into claims processes, ensuring efficiency and consistency.
• Implement and monitor group-wide operational controls for data issues and financial information.
• Support the Claims Leadership Team (CLT) and senior regional leaders in coordinating and implementing claims strategy.
• Contribute to project and transformational work to drive meaningful change.
• Manage and enhance fiscal controls supporting the Claims function.
• Oversee the internal claims peer review process to meet the annual plan and provide monthly status reports.
• Manage the bordereaux process with stakeholders, including queries, mappings, and reporting.
• Regularly review claims operations SOPs to ensure processes are optimal and followed.
• Support the Claims function in managing ad hoc queries from stakeholders.
• Drive change and excellence across the Claims Operations function, demonstrating flexibility to meet business demands.

Requirements

• Measures and manages data, identifies best practices, conducts analyses and forecasts, and identifies trends for decision-making.
• Cultivates and maintains positive relationships with stakeholders, effectively communicating to drive alignment and influence decisions.
• Conveys ideas, information, and concepts clearly, concisely, and confidently, enabling effective engagement with senior stakeholders.
• Designs, implements, and maintains processes and procedures to ensure accuracy, completeness, and reliability of financial and operational information.
• Oversees relationships with key third-party organizations, managing contracts and performance.
• Coordinates activity across stakeholders and teams, ensuring effective delivery of operational priorities.

Skills

• Data analysis
• Forecasting
• Trend identification
• Reporting
• Data integrity
• Operational discipline
• Stakeholder relationship management
• Communication (written and verbal)
• Process design and implementation
• Financial information management
• Operational information management
• Fraud prevention
• Error prevention
• Third-party vendor management
• Contract management
• Performance management
• Operational priority delivery

About the Company

• Canopius is a global specialty lines insurer.