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About the Role
As Head of Operations Strategy (Germany), you will report to the General Manager and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. You will define operating models, optimize cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence.
Responsibilities
- Communicate and implement the regional operations strategy in partnership with local and central stakeholders.
- Develop and evolve operating models, including 3PL, workforce management, and service design.
- Manage budgeting, forecasting, and cost performance.
- Oversee unit economics, ride performance, and utilization to inform city-level P&L decisions.
- Build and evolve performance frameworks (KPIs, dashboards, routines).
- Oversee data and platform management across the region.
- Identify, monitor, and prepare for city launches.
- Deliver high-impact operational initiatives such as feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, and 3PL implementations.
- Drive operational and rider analytics, translating insights into actions that improve performance.
- Support and develop the operations strategy team by setting clear goals.
- Act as a senior strategic partner to local teams.
- Contribute to global operations discussions, sharing insights to support cross-market alignment.
Requirements
- Analytical, strategic operational leader with great interpersonal skills.
- Ability to influence and align stakeholders on operational initiatives with clear business outcomes.
- Professional fluency in German and English.
- Proven experience managing budgeting, forecasting, and operational cost performance.
- Strong analytical capability with experience in deep data analysis and translating insights into strategy.
- Experience driving complex, cross-functional initiatives and influencing senior stakeholders.
- Strong understanding of operational models, including 3PL and workforce management.
- Experience managing and developing high-performing teams.
- Experience using AI in a role-specific context, with a focus on continuously improving output quality.
Skills
- Operations Strategy
- Logistics/Field Operations
- Budgeting
- Forecasting
- Cost Performance Management
- Data Analysis
- Cross-functional Initiative Management
- Stakeholder Influence
- 3PL Management
- Workforce Management
- Team Management
- AI Application
Location
- Germany
Work Type
- Full-time
Experience Level
- 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment.
Education Level
- Bachelor’s degree in operations, engineering, business or similar.
Benefits
- Employee stock options program
About the Company
- Europe’s #1 micromobility operator and one of the fastest-growing scaleups.
- Creating sustainable cities made for living, free from noise and pollution.