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About the Role
The Senior Analyst, Engagement Analytics will be a founding member of a new team focused on understanding and improving mid and lower-funnel conversion performance. This role requires building analytical infrastructure and delivering insights to understand member conversion journeys, operating at both detailed measurement and strategic recommendation levels.
Responsibilities
- Own end-to-end measurement of mid and lower funnel conversion, from member identification through provider selection, scheduling, and case completion.
- Build and maintain dashboards and reports for clear visibility into conversion rates, drop-off points, and performance trends.
- Identify and quantify reasons for member drop-off in the funnel and surface root causes.
- Develop conversion benchmarks and targets across segments, cohorts, and channels.
- Build attribution frameworks connecting operational interventions to conversion outcomes.
- Analyze the performance of member services agents and care coordinators, developing productivity metrics and real-time monitoring.
- Partner to define KPIs and build reporting infrastructure to track them.
- Translate analytical findings into clear, structured recommendations for operational and executive audiences.
- Respond to ad hoc analytical requests with speed and accuracy.
- Document methodologies, definitions, and data sources.
- Leverage AI tools to automate recurring reporting tasks, identify anomalies, and accelerate analytical output production.
Requirements
- 3-5 years of experience in an analytics role with a focus on funnel, conversion, or operations performance.
- Strong SQL skills for complex queries and navigating large relational datasets.
- Proficiency in Tableau, Power BI, or a similar BI tool for dashboard creation.
- Experience with Python for data manipulation and analysis.
- Proven ability to define measurement frameworks from scratch.
- Strong communication skills to explain analytical findings clearly to operational stakeholders.
- Familiarity with CRM data (Salesforce or similar) and connecting CRM events to analytical outcomes.
- Background in attribution modeling or multi-touch analysis.
- Experience working in an early-stage or newly formed team.
- Comfort leveraging AI-assisted tools to drive personal efficiency and identify opportunities to automate manual processes.
Skills
- SQL
- Tableau
- Power BI
- Python
- Data Manipulation
- Data Analysis
- Dashboard Creation
- Reporting
- Attribution Modeling
- AI Tools
Location
- Dallas, Texas
- New York, New York
Work Type
- Hybrid Schedule (3x in office per week)
Experience Level
- Senior
Salary/Compensations
- $100k base-$115k base + 10-15% bonus
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
About the Company
- Lantern is the specialty care platform connecting people with the best care when they need it most.
- Lantern curates a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more.
- Lantern delivers excellent care with significant cost savings to employers and their workforces.
- Lantern pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey.
- Lantern provides convenient access to specialists nationwide.
- Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.
- Learn more about us at lanterncare.com.
Equal Opportunity
- Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.