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About the Role

The Working Team Lead oversees janitorial teams, ensuring sanitation standards, safety protocols, and client expectations are met. This hands-on role serves as the on-site contact when management is unavailable.

Responsibilities

• Lead nightly sanitation crews.
• Serve as the on-site liaison between janitorial staff and management.
• Communicate daily with supervisor at the end of shift and provide full operational update.
• Monitor team attendance and timekeeping; flag and escalate HR concerns.
• Identify and escalate operational or client concerns to management.
• Train and coach team members on proper cleaning techniques and equipment use.
• Reinforce compliance with company standards, procedures, and safety expectations.
• Support team performance through guidance, accountability, and daily direction.
• Conduct and ensure high-quality cleaning in compliance with safety and sanitation standards.
• Walk through with the store manager each morning.
• Checkout with the Night Manager and complete all checklists.
• Submit detailed daily reports on team performance, incidents, and site conditions.
• Maintain a safe, organized work environment and enforce safety procedures.
• Ensure emergency exit doors and eyewash stations remain clear and accessible.
• Verify proper handling, storage, and securing of equipment and propane tanks.
• Ensure cleaning equipment is drained, cleaned, and charged as necessary.
• Ensure all tools and equipment are removed from the floor and returned to proper storage areas.
• Ensure propane tanks are returned to the cage and secured.
• Maintain janitorial closets in a clean and organized condition.
• Confirm all operational equipment is properly maintained and ready for the next shift.
• Provide end-of-shift updates to supervisors and management.
• Document completed checklists and operational walkthroughs with store leadership.

Requirements

• HS degree or equivalent required.
• A minimum of 1-2 years of previous lead experience in janitorial or custodial services.
• Must be able to work night shifts.
• Must be able to travel to assigned store locations.
• Must be willing to work different shifts when the business need arises.

Skills

• Strong communication skills.
• Strong organizational skills.
• Ability to lead by example and work alongside team members.
• Detail-oriented with a focus on quality and customer satisfaction.
• Bilingual in English and Spanish a plus.
• Ability to effectively communicate orally with customers, vendors, management, and other co-workers.
• Regular use of the mobile smart phone and e-mail for communication.
• Ability to operate forklifts/pallet jacks as needed.
• Detail-Oriented: Ability to notice and address inconsistencies or areas needing improvement in cleaning standards.
• Strong Communication Skills: Capable of effectively interacting with clients, staff, and subcontractors, ensuring clear instructions and feedback.
• Leadership: Proven ability to lead and motivate cleaning teams to maintain high standards.
• Problem-Solving: Quick and effective in addressing issues that arise in the field and resolving them efficiently.
• Adaptability: Flexible to changing schedules, demands, and the needs of clients or team members.
• Time Management: Skilled at prioritizing tasks, managing multiple locations, and meeting deadlines.
• Customer-Focused: Committed to ensuring high levels of customer satisfaction and addressing concerns proactively.
• Self-Motivated: Works independently, taking initiative without requiring constant supervision.
• Dependable: Consistently reliable, with a strong sense of responsibility in overseeing operations and ensuring quality.

Location

• Buffalo, NY

Work Type

• Full Time

Experience Level

• 1-2 years of previous lead experience

Education Level

• HS degree or equivalent

Salary/Compensations

• $20.00 - $21.00 Hourly

About the Company

• TEC Services reserves the right to modify, interpret, or apply this job descriptions in any way the company desires.
• This job description in no way implies that these are the only duties to be performed by the employee.
• This job description is not an employment contract, implied or otherwise.
• The referenced pay range or salary is based on TEC Services good faith belief at the time of posting.
• Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level with consideration for internal parity.