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About the Role

The Director, Agentic Trust Growth & Innovation is responsible for defining and driving the Agentic Trust strategy and governance across all Security Solutions Organization (SSO) verticals, including Identity & Fraud, Cybersecurity, and Disputes & Experience. This role leads the evolution of the current Agentic Trust strategy, including expansion to multi-rail channels and initiatives prioritization. It ensures disciplined execution and governance of the strategy, aligning stakeholders across Product, Technology, and Business functions.

Responsibilities

Define and drive the Agentic Trust strategy, aligned to business priorities and market opportunities
Own initiatives prioritization, including trade-offs across initiatives to maximize impact and value
Translate strategic objectives into clear priorities and execution plans
Identify and incubate new Agentic Trust capabilities and use cases
Partner with product and engineering teams to influence roadmap direction and solution design
Support alignment of innovation efforts with commercialization priorities
Drive execution across product, engineering, and risk teams
Ensure initiatives progress against defined goals, timelines, and success measures
Resolve cross-functional dependencies, risks, and blockers
Establish and manage prioritization, tracking, and governance processes
Ensure visibility into progress, risks, and decision-making across initiatives
Align and influence stakeholders across product, technology, and business teams
Lead senior-level updates, providing clear insights on priorities, progress, and risks
Contribute to the development of Agentic Trust narrative and market positioning
Partner with communications and marketing to support external thought leadership

Requirements

Experience leading program strategy or portfolio management in complex, technology-driven environments with clear ownership of multi-initiative portfolios
Proven track record shaping strategy at scale, including defining multi-year roadmaps and making prioritization trade-offs across competing initiatives
Strong ability to operate at the intersection of strategy, product, and technology, influencing roadmaps without direct ownership
High degree of executive presence and stakeholder influence, including experience engaging and aligning senior leadership in matrixed organizations
Structured thinker with strong governance discipline, able to establish prioritization frameworks, track progress, and drive decision-making at program level
Experience incubating and scaling new capabilities or innovations, from concept definition through early-stage validation
Strong communication and narrative skills, with the ability to translate complex strategies into clear executive messaging and thought leadership
Experience with agentic commerce, AI-driven systems, or emerging digital ecosystems
Comfort operating in fast-paced, ambiguous environments, with a bias toward action and outcomes

Skills

Agentic commerce
AI-driven systems
Emerging digital ecosystems
Program strategy
Portfolio management
Roadmap definition
Prioritization
Stakeholder influence
Executive presence
Governance
Communication
Narrative development

Location

Toronto, Canada
Vancouver, Canada

Work Type

Full-time

Experience Level

Director

Salary/Compensations

$150,000 - $234,000 CAD

Benefits

Discretionary annual incentive program

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.