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About the Role

World Relief seeks a Refugee Cash Assistance Program Specialist to administer Refugee Cash Assistance services, including eligibility determination, case management, payment authorization, and service coordination. The specialist will support refugee households in achieving economic self-sufficiency through individualized service planning, referrals, and ongoing monitoring of client progress. This is a limited-term position funded through a grant agreement until September 30, 2026, contingent upon funding extension.

Responsibilities

Conduct intake appointments and determine eligibility for Refugee Cash Assistance and related services.
Complete eligibility assessments, collect required documentation, and maintain accurate client records.
Explain program requirements, client rights, responsibilities, and available services.
Ensure timely enrollment and service delivery for eligible clients.
Maintain an active caseload of RCA participants.
Develop individualized self-sufficiency plans addressing employment, housing, healthcare, transportation, and other needs.
Conduct regular client follow-ups to monitor progress toward self-sufficiency goals.
Provide strengths-based case management and crisis intervention as needed.
Coordinate referrals to employment services, English language classes, healthcare providers, public benefits, and community resources.
Assist clients in overcoming barriers to employment and economic stability.
Calculate and authorize RCA payments in accordance with program guidelines.
Ensure timely and accurate processing of cash assistance requests and supporting documentation.
Monitor client participation requirements and ongoing eligibility.
Review client cases regularly to ensure payment accuracy and compliance.
Maintain complete and accurate client files in ClientTrack and other required databases.
Document all client interactions, assessments, referrals, and case activities in a timely manner.
Ensure confidentiality and proper handling of sensitive client information.
Assist with data collection, reporting requirements, and program audits.
Ensure compliance with federal, state, donor, and organizational regulations governing the RCA program.
Participate in file reviews, monitoring visits, and quality assurance activities.
Correct documentation deficiencies and implement recommendations from supervisory reviews.
Stay informed of policy updates and program changes.
Collaborate with internal programs including Employment Services, Reception & Placement, Matching Grant, Preferred Communities, and other integration services.
Develop and maintain relationships with community partners and service providers.
Represent World Relief at community meetings, trainings, and collaborative events as assigned.
Advocate for refugee clients and support equitable access to services.

Requirements

Mature and personal Christian faith.
Committed to the mission, vision, and values of World Relief.
Desire to serve and empower the Church to impact vulnerable communities.
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document.
Bachelor's degree in Social Work, Human Services, International Studies, Public Administration, or a related field preferred.
Minimum one year of experience in case management, refugee services, social services, eligibility determination, or related field preferred.
Strong organizational, documentation, and time-management skills.
Experience working with culturally diverse populations.
Proficiency in Microsoft Office applications and database systems.
Experience using ClientTrack or similar case management software preferred.
Fluency in an additional language such as Spanish, Arabic, French, Swahili, Lingala, Dari, Farsi, Pashto, or Ukrainian is preferred.
Ability to work occasional evenings and weekends as required.
Valid drivers license, access to reliable vehicle and ability to pass MVR standards.

Skills

Case management
Refugee services
Social services
Eligibility determination
Organizational skills
Documentation skills
Time-management skills
Working with culturally diverse populations
Microsoft Office applications
Database systems
ClientTrack or similar case management software
Fluency in an additional language (Spanish, Arabic, French, Swahili, Lingala, Dari, Farsi, Pashto, or Ukrainian)

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Minimum one year of experience in case management, refugee services, social services, eligibility determination, or related field preferred.

Education Level

Bachelor's degree in Social Work, Human Services, International Studies, Public Administration, or a related field preferred.

Salary/Compensations

$23 - $25 an hour

Benefits

Competitive benefits package
Employee discount program for full-time, Regular, employees.
Gold-level Cigna Healthy Workforce Designation

About the Company

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church.
Founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe.
For 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Equal Opportunity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.