Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

World Relief seeks an RCA Program Supervisor to manage and oversee the Refugee Cash Assistance (RCA) Program, ensuring effective and compliant service delivery. This role involves reviewing eligibility, supervising staff, coordinating service plans, and monitoring program adherence. The Supervisor will also be involved in staff recruitment, training, and professional development. This is a limited-term position funded through a grant agreement until September 30, 2026, contingent upon funding extension.

Responsibilities

Oversee the daily operations of the RCA program, ensuring adherence to federal, state, and organizational requirements.
Partner with the Eligibility Specialist and the Integration Program Manager to develop and implement program procedures and operational workflows.
Ensure timely and accurate management of RCA cases including: payments, compliance verifications, intake, and case closures.
Assist in monitoring the distribution process of cash assistance to ensure it meets the needs of eligible clients.
Review and confirm eligibility documentation for clients referred to the RCA programs.
Coordinate with the Eligibility Specialist on complex or unclear cases, and escalate to the Integration Program Manager when needed.
Ensure eligibility determinations and case enrollments are completed accurately and within required timeframes.
Maintain consistent processes for receiving, reviewing, and routing referral documentation across the team.
Recruit, train, supervise, and evaluate RCA program staff, interns, and volunteers.
Provide ongoing coaching and support to staff to ensure high-quality service delivery.
Conduct regular 1:1 supervision meetings with staff to provide case consultation, feedback, and professional development.
Assign and balance caseload distribution among Program Specialists based on workload and client needs.
Conduct and participate in regular team meetings to review program performance, address challenges, and plan for ongoing improvements.
Manage a caseload of up to 50% of the position's time, providing direct services to RCA clients as operationally needed.
Ensure that all RCA clients receive thorough and respectful services throughout the duration of their case.
Oversee the development and monitoring of individual service plans for RCA clients.
Coordinate with case managers and other program staff to ensure comprehensive support for clients.
Ensure that proper assessments for each client are made through life of the case until case closure.
Ensure program compliance with all relevant federal, state, and local regulations.
Conduct regular case file reviews and quality assurance checks to ensure documentation accuracy and program compliance.
Maintain accurate and up-to-date client records and program documentation.
Prepare and submit timely reports to the Integration Program Manager, funders, and stakeholders.
Assist in conducting regular audits of client files and program processes to ensure quality and compliance.
Build and maintain relationships with community partners, employers, service providers, and other stakeholders.
Represent World Relief Texas at community meetings, events, and forums.
Advocate for the needs and rights of refugees and asylees within the community.
Monitor daily work activities, track and approve timesheets, monitor performance, document performance concerns, and enter HRIS data for staff.

Requirements

Mature and personal Christian faith.
Committed to the mission, vision, and values of World Relief.
Desire to serve and empower the Church to impact vulnerable communities.
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document.
Demonstrated mature and personal Christian faith and a demonstrated commitment to serving people in need.
Minimum of 2-3 years of experience in social services or program management, preferably with refugee or immigrant populations.
Experience with RCA, or other refugee benefit programs is highly desirable.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Ability to effectively manage stressful or crisis situations.
Valid drivers license, access to reliable vehicle and ability to pass MVR standards.

Skills

Public speaking
Leadership
Creative problem-solving
Managing multiple demands in a fast-paced work environment
Supervisory experience

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

2-3 years of experience in social services or program management
Supervisory experience

Education Level

Bachelor's degree in Social Work, Public Administration, Human Services, or a related field is preferred.

Salary/Compensations

$56,000 - $58,000 a year

Benefits

Competitive benefits package
Employee discount program

About the Company

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church.
Founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe.
For 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
Honored with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program.

Equal Opportunity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.