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About the Role
The Bartender serves as the initial point of contact for guests in the bar area, providing a positive experience before they are seated at their tables. This role involves acting as a tour guide, communicator, showman, decision-maker, and musician at heart, ensuring guests have a memorable experience.
Responsibilities
- Making drinks to spec recipe
- Demonstrating responsible alcohol service
- Serving food
- Handling cash & other forms of payment
- Making proficient sales transactions using a point-of-sale system
- Properly checking I.D.s in line with EU/UK mandatory licencing laws (and Challenge 25)
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Suggestive selling using proven techniques
- Maintaining a clean and organized bar area
- Maintaining proper product pars through bar pulls & inventories
- Stocking liquor, beer, wine and glassware throughout the shift
- Properly labeling, dating, covering and refrigerating prepped items for the bar
- Maintaining a proper 3-compartment sink, properly sanitizing equipment, utensils, and glassware
- Performing opening, closing & side duties, including setting up/breaking down the bar, cleaning glass/countertops, and sweeping the floor
- Answering questions accurately and politely
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Requirements
- Performing duties which require bending, reaching, lifting & standing for long periods of time
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
Skills
- Product knowledge
- Suggestive selling
- Point-of-sale system operation
- Cash handling
- Customer service
- Organization
- Attention to detail
- Sense of urgency
- Communication
Work Type
- Full-time
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning support
- Work-life balance support
About the Company
- Hard Rock International is one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.
- Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
- With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!