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About the Role

Lead a strategic product domain within the European Digital business, translating product vision into actionable roadmaps to drive customer and commercial outcomes. This role balances strategic thinking with hands-on leadership to own significant product areas such as acquisition, onboarding, or retention.

Responsibilities

• Own the roadmap and product strategy for a key region, product line, or business domain.
• Translate digital product vision into clear priorities, objectives, and initiatives.
• Identify customer problems, market opportunities, and business needs to drive innovation.
• Prioritize opportunities using customer insights, data analysis, and experimentation.
• Lead end-to-end product development from discovery through delivery and optimization.
• Define product requirements, success metrics, and business outcomes.
• Partner with Engineering, Design, Analytics, Marketing, and Compliance teams.
• Drive improvements across acquisition, onboarding, conversion, engagement, and retention.
• Identify and remove customer friction throughout the user journey.
• Lead experimentation programs and conversion optimization initiatives.
• Ensure products are tailored for local market needs across Europe.
• Influence senior stakeholders across regional and global teams.
• Communicate roadmap progress, priorities, risks, and opportunities.
• Build partnerships across business, technology, and operational functions.
• Mentor and support Product Managers and cross-functional team members.
• Champion product excellence, customer centricity, and data-driven decision making.
• Promote the adoption of AI-enabled tools to improve delivery velocity and quality.

Requirements

• 5-7 years of experience in digital product management within fintech, payments, banking, remittance, or high-growth digital businesses.
• Proven track record of owning and scaling digital products that deliver measurable outcomes.
• Strong experience in product strategy, roadmap development, experimentation, and product analytics.
• Deep understanding of customer acquisition, onboarding, conversion optimization, retention, and engagement.
• Exceptional stakeholder management and influencing skills.
• Strong analytical mindset with the ability to make decisions using data and customer insights.
• Experience working in complex, cross-functional, international environments.
• Passion for solving customer problems and building simple, trusted digital experiences.

Skills

• Product strategy
• Roadmap development
• Product analytics
• Experimentation
• Conversion optimization
• Stakeholder management
• Data-driven decision making
• Cross-functional leadership

Work Type

• Hybrid

Experience Level

• 5 - 7 years

Benefits

• 25 days annual leave
• Comprehensive life and medical cover
• Contributory pension plan
• Cycle-To-Work scheme

About the Company

• Western Union is a global payments company transforming into a digital-first organization.
• The company serves customers across 30+ countries with a 175+ year history.
• Focused on moving beyond remittances and cash to provide next-generation financial services.