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About the Role
NTT DATA is seeking a Helpdesk Associate-IT Support to provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. This role involves recording, updating, and escalating support issues, supporting IT onboarding, collaborating with internal IT teams, discovering new IT business tools, and implementing process improvements.
Responsibilities
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users.
- Work with our internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT Team.
- Seek, Suggest, Evaluate, and implement process and technology improvements.
Requirements
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player.
- 24/7 rotational shifts and week offs and Work from Office mandatory.
- Excellent communication skills, comfortable working with various stakeholders.
- Strong troubleshooting skills, bug-finding, and resolution.
- Ability to work independently within a diverse global team.
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).
Skills
- IT Service Desk support
- IT onboarding
- System testing
- System integration
- System maintenance
- IT business tools
- Process improvement
- Technology improvement
- English communication
- Customer service
- Teamwork
- Troubleshooting
- Bug-finding
- Bug resolution
- Independent work
- Win 10
- macOS
- iOS
- Android
- Google Suite
- Microsoft Environment
Location
- Bangalore, Uttar Pradesh (IN-UP), India (IN)
Work Type
- Work from Office
About the Company
- NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.
- Committed to accelerating client success and positively impacting society through responsible innovation.
- One of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
- Consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.
- A Global Top Employer with experts in more than 50 countries.
- Offers clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
- Part of NTT Group, which invests over $3 billion each year in R&D.
- Hires locally to NTT DATA offices or client sites to provide timely and effective support tailored to each client’s needs.
- Positions may offer remote or hybrid work options, subject to change based on client requirements.
- In-office attendance may be required for meetings or events, depending on business needs.
- Committed to staying flexible and meeting the evolving needs of both our clients and employees.
Equal Opportunity
- NTT DATA is an equal opportunity employer.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- For our EEO Policy Statement, please click here.
- If you'd like more information on your EEO rights under the law, please click here.
- For Pay Transparency information, please click here.