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About the Role

The Director, Real Estate Management leads BGIS’s Lease Administration practice and holds end-to-end accountability for service delivery, client account oversight, team leadership, and the technology and process backbone that supports lease administration across the national – and expanding global – portfolio. The role owns the standards, systems, and people that keep client lease portfolios accurate, compliant, and audit-ready. The Director provides corporate-level oversight and support to all client-aligned lease administration teams, partners across Real Estate Services and the broader Facilities Management lines of business on cross-functional initiatives, drives continuous improvement and automation, and plays a lead role in business development and RFP responses that grow the practice.

Responsibilities

Lead and own the lease administration function across the national portfolio, setting standards, workflows, and quality controls.
Lead, mentor, and develop a multi-site team of lease analysts, team leads, and managers.
Hold senior accountability for assigned client accounts, owning the service relationship, governance cadence, SLA and KPI performance, and escalation resolution.
Lead and contribute to RFP and RFI responses, pricing and solution design, client presentations, and pursuit strategy.
Partner with Real Estate Services and the broader Facilities Management lines of business to deliver integrated, cross-functional initiatives.
Proactively anticipate and mitigate risk and serve as the senior point of resolution for escalations.
Own the development, selection, and continuous improvement of lease administration technology.
Ensure consistent, high-quality, audit-ready service delivery across all accounts.
Lead continuous improvement initiatives to standardize, streamline, and scale lease administration processes.
Provide subject-matter oversight on property tax assessment and appeal matters and on lease compliance.
Oversee the financial performance of the lease administration practice.
Forecast staffing and capacity across accounts, support recruitment, onboarding, and manage cost-to-serve.
Ensure compliance with all company policies.

Requirements

10+ years of progressive experience in lease administration / lease management, including team leadership at a Sr. Manager or director level.
Strong technical knowledge of Commercial Real Estate Services and the technology platforms that support them.
Experience and a solid understanding of leasing, lease administration, critical date management, operating cost (CAM) reconciliation/recovery, property taxation and tax appeal/assessment disciplines.
Experience leading business development, RFP/RFI responses, pricing, and solution design in a service-provider or outsourced-services environment.
Demonstrated ability to own and improve technology, data, and reporting.
Experience on either the Corporate Real Estate side or on the Service provider side with a good understand of the relationship between the two.
Demonstrated ability and experience in leading portfolio strategy and optimization initiatives.
Demonstrated ability and experience in identifying opportunities and leading and implementing continuous improvement initiatives.
Proven ability and experience in managing and developing client relationships.
Strong relationship management, communication, influencing, persuasion, and negotiation skills.
Proven ability to collaborate and engage relevant stakeholders including Executives to achieve desired results.
Develop and maintain strong, strategic alliances with external industry contacts.
Strong leadership skills – able to motivate and lead a team.
Strong communicator with excellent verbal and written communication skills.
Understands strategy and is able to articulate strategic initiatives that support client goals.

Skills

Lease management systems of record (e.g., Yardi, Lucernex, JDE, Tango, Nakisa, Prolease, Manhattan, etc.)
Business intelligence/reporting (e.g., Power BI)
Microsoft 365 (advanced Excel)
Lease accounting (IFRS 16 / ASC 842)
Asset management
Real estate valuations
Forensic lease audit
Lean Six Sigma Project Management

Location

National
Global

Work Type

Regular
Full-time

Experience Level

Director level
Sr. Manager level

Education Level

University graduation or professional certification
University Degree in Business, Engineering or Accounting
Real estate licence (provincial real estate / salesperson registration)
Industry designation (e.g., RPA, FMA, CPM, CCIM) or P. Eng. / accounting designation (CPA)

Salary/Compensations

$96,322 - $120,402 per annum

Benefits

Accommodation during the recruitment process

About the Company

BGIS is a global leader in integrated facility management services.
With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients.
Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

Equal Opportunity

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us!
We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.