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About the Role

Seeking a motivated and customer-focused Junior Service Desk Technician for a part-time role. This position is ideal for an individual early in their IT career who enjoys assisting users, troubleshooting technical problems, and learning new technologies in a dynamic setting. You will be the initial point of contact for employees needing technical help and will collaborate with senior IT staff to resolve hardware, software, and system issues.

Responsibilities

Provide first-level technical support via email, chat, and video calls.
Troubleshoot hardware, software, networking, and account access issues.
Manage and resolve support tickets in a timely manner.
Assist with user onboarding and offboarding processes.
Configure laptops, workstations, and peripheral devices.
Support Microsoft 365, Google Workspace, and common business applications.
Document issues, resolutions, and technical procedures.
Escalate complex issues to senior IT team members when necessary.
Maintain a high level of customer service and communication.

Requirements

2+ years of experience in IT Support, Service Desk, or Help Desk roles.
Basic understanding of Windows and macOS operating systems.
Familiarity with Microsoft 365 and/or Google Workspace.
Knowledge of networking fundamentals (Wi-Fi, VPN, DNS, TCP/IP).
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently in a remote environment.
Professional level of English.

Skills

Jira Service Management
Zendesk
Freshservice
ServiceNow
Identity and access management tools
Remote team support
CompTIA A+
Google IT Support
Microsoft Fundamentals

Location

San Francisco Bay Area Preferred

Work Type

Hybrid
Part-Time
Contractor

Experience Level

Junior

Benefits

Flexible remote work environment.
Opportunity to learn from experienced IT professionals.
Exposure to modern cloud-based technologies.
Collaborative and supportive team culture.
Potential for long-term growth opportunities.