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About the Role

PlanRadar is seeking an experienced Customer Success Manager in London to manage a growing Enterprise customer portfolio within the UK market. This role involves guiding customers through onboarding and adoption, ensuring they maximize value from PlanRadar's features, and acting as a trusted advisor throughout their lifecycle to drive retention and advocacy.

Responsibilities

• Own the onboarding, implementation, and adoption journey for customers in the Enterprise portfolio for the UK market.
• Act as the product expert, enabling customers to successfully deploy and scale PlanRadar.
• Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes.
• Partner closely with Sales and Account Management to ensure a seamless customer experience, focusing on technical enablement and value realization.
• Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction.
• Minimize customer churn through continuous engagement, education, coaching, and persuasion.
• Collaborate cross-functionally with Product, Marketing, and Support to enhance the customer experience.

Requirements

• Experience in Customer Success or Account Management with ownership of onboarding, adoption, and lifecycle management.
• Previous experience in the construction technology industry.
• Proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally.
• Native-level English skills (reading & writing).
• Structured, accountable, and proactive with a strong focus on delivering customer value and long-term success.

Location

• London

Work Type

• Full-time
• Permanent
• Possibilities to work from home
• Home Office possibilities
• Flexible working hours

Experience Level

• Experienced

Salary/Compensations

• Bonus based on a success-related commission scheme
• Commission or bonus

Benefits

• Room for personal and professional development
• Challenging and diversified line of action
• Working in a fast-growing company with international customers and investors
• Centrally located and attractive office in London
• Performance-related career system
• Motivated and agile team with a common vision
• Buddy program
• In-house trainings
• Global culture
• Relocation package
• Team events
• Free drinks, snacks & fruits
• Referral program

About the Company

• PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects.
• It enables customers to work more efficiently, enhance quality and achieve full project transparency.
• By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes.
• PlanRadar serves more than 150,000 users across 75+ countries.
• PlanRadar promises an inclusive, engaging and exciting place to work.
• We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better.
• Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote.
• If you're courageous and ready for a new adventure, join PlanRadar!