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About the Role

A hands-on supervisor to lead daily operations and oversee private events. They will manage and motivate the team to deliver top-tier service.

Responsibilities

• Support the Lounge Manager in leading team members.
• Open and close the Lounge, coordinate floor team, and manage day-to-day service.
• Ensure the Lounge complies with all relevant HACCP procedures and legislation, following best practice principals to deliver a consistent standard of ‘world class’ customer service.
• Ensure legal compliance with the sale of alcohol, prevent underage drinking, and uphold premises licensing regulations.
• Work alongside other Retail Managers, identifying training requirements to ensure the team has development opportunities.
• Support with recruitment, retention, management, and development of the team.
• Work closely with the Team of Café bar assistants to develop and sustain a high level of team energy and engagement, focused on company values and service promises.
• Conduct regular stock takes, manage deliveries, and ensure bars are fully stocked.
• Coordinate closely with the sales team on set-up, staffing and timelines for events ranging from intimate gatherings to large-scale parties.

Requirements

• Previous relevant experience with a background in events, hospitality and managing a team.
• Proven ability to manage complex sales operations with measured success.
• A natural leader with experience to inspire operational teams to deliver results.
• Positive and passionate focus on great customer experience.
• Demonstrates flexibility and agility.