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About the Role

As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers. The TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service.

Responsibilities

Establish and maintain strong, long-lasting relationships with assigned customers, acting as their primary point of contact.
Develop and maintain an in-depth understanding of the Perk platform, including architecture, configuration options, integrations, and product roadmap.
Guide customers through program setup, configuration, and optimization to meet their business objectives.
Scope and coordinate with Professional Services or implementation partners for significant program changes, retaining technical oversight.
Act as an escalation point for complex technical problems, ensuring prompt and effective resolution.
Provide Account Managers with technical context for renewal and expansion conversations.
Systematically feed customer product feedback to Product and Engineering teams.
Stay updated on industry trends and best practices to offer proactive recommendations to customers.

Requirements

3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company.
Proven track record of successfully managing customer relationships and delivering technical solutions.
Strong technical aptitude with the ability to quickly grasp complex technical concepts.
Commercial awareness: understanding how technical health connects to retention and renewal outcomes.
Problem-solving skills and the ability to think critically under pressure.
Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment.
Fluent in German and English — written and verbal, from technical admin to C-suite.
Familiarity with REST APIs, webhooks, and SCIM provisioning, and ability to explain these concepts.
Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday), or Finance operations.
Experience in a scale-up or post-acquisition environment.
Additional European language (French, Spanish, Dutch) is a plus.
Submit resume in English.

Skills

Technical Account Management
Solutions Engineering
Implementation
B2B SaaS
Customer Relationship Management
Technical Solutions Delivery
Technical Aptitude
Complex Technical Concepts
Commercial Awareness
Problem-Solving
Critical Thinking
Project Management
German Language Proficiency
English Language Proficiency
REST APIs
Webhooks
SCIM Provisioning
Spend Management
AP Automation
ERP Systems
Finance Operations

Location

Global
London
Boston

Work Type

Hybrid
IRL-first approach (in-person 3 days a week)
Work From Anywhere (20 days annually)

Experience Level

3-5+ years

Education Level

Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.

Benefits

30 days of annual leave plus public holidays.
Choice of gym membership (Urban Sports Club) or BVG public transport ticket.
Competitive compensation paired with equity.
Unforgettable team experiences, including annual summer party.
Comprehensive wellbeing support through Spring Health (therapy and coaching sessions).
Flexible compensation options.
17 weeks of paid parental leave.
16 paid volunteer hours annually.
Up to 20 "Work From Anywhere" days annually.
Fully paid four-week sabbatical after five years.
Relocation support.

About the Company

Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, automating bookings, expenses, and invoice processing.
The company aims to eliminate shadow work and power real work with real impact.
Trusted by over 10,000 companies worldwide.
Founded in 2015, Perk has grown to over 1,800 employees globally with headquarters in London and Boston.
Combines innovation, control, and simplicity to transform how businesses work and people feel at work.
Driven by values: being an owner, delivering a 7-star experience, and working as one team.
Values curiosity, purpose, and mindset over just knowledge.
Talent team brings together leading minds from travel and SaaS industries, representing over 70 countries.
AI is embedded in how work is done across every function, enabling faster work and focus on impactful tasks.
English is the official language at the office.

Equal Opportunity

Perk is an equal opportunity employer, welcoming individuals regardless of appearance, origin, or any other personal characteristic.