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About the Role

As a Store Manager in Tokyo's premium retail environment, you will drive the commercial strategy and profitability of your profit center. You will be responsible for achieving ambitious targets by analyzing key performance indicators and implementing agile action plans. You will act as an ambassador of Polène’s vision, uniting and developing talent by cultivating a culture of performance, self-surpassing, and unwavering solidarity.

Responsibilities

Define targeted quantitative and qualitative objectives and ensure their achievement.
Analyze daily performance indicators and results by product category.
Implement action plans to reach sales targets.
Provide qualitative feedback and actionable insights, acting as a strategic liaison between the store and HQ.
Ensure a seamless, transparent, and motivating flow of information with a solution-oriented approach.
Motivate, coach, and challenge the team daily to maintain a high level of skill.
Identify, attract, and recruit talent in collaboration with Retail management, HRBP, and Talent Acquisition teams.
Maintain a positive environment and ensure team cohesion, encouraging mutual support.
Promote the brand culture internally and externally in line with Polène's values.
Oversee the clienteling approach and build an influence network to develop client loyalty.
Ensure store atmosphere, Visual Merchandising, and team appearance comply with Polène’s standards.
Take responsibility for disciplinary matters in collaboration with HRBP and Area Manager.
Ensure compliance with internal regulations, manage corrective actions, and oversee legal procedures.
Ensure all processes set up by legal, safety, and HR are thoroughly respected.
Optimize schedule management to match business flow while respecting budget and regulations.
Oversee stock and inventories in collaboration with the Stock Team.
Guarantee the quality of Polène’s image by proactively managing store maintenance needs.

Requirements

Ability to give meaning to HQ decisions, even during times of tension, to maintain team engagement.
Combines clear, impactful communication with a decisive approach to problem-solving in fast-paced environments.
Inspiring leadership to cultivate unwavering solidarity and a positive environment.
Embodies Polène’s values in all professional interactions.

Skills

Sales-focused
Operationally minded
Leadership
Team development
Commercial strategy
Performance management
Clienteling
Visual Merchandising
Stock management
Inventory management
Communication
Problem-solving

Location

Tokyo

Work Type

Full-time

Experience Level

Management experience

About the Company

Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature.
Polène continues to grow internationally, strengthening its organization and investing in top talent across all functions.
Supported by 800 artisans in workshops in Ubrique, Spain, Polène continues to elevate the value and distinctiveness of its leather goods and jewelry collections.
Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele.