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About the Role
Reporting to the Store Manager, you will support management in driving commercial activity, performance, and customer experience excellence. As an operational right-hand, you will translate strategic vision and action plans into concrete daily actions, energizing, developing, and motivating the team to achieve objectives while ensuring flawless execution of brand standards.
Responsibilities
- Analyze daily performance indicators to boost sales and elevate customer experience.
- Propose and implement action plans to optimize results and team member performance.
- Contribute to the preparation of feedback and action plans for HQ.
- Develop customer experience and drive loyalty-building actions and local partnerships.
- Train and support the managerial team through regular coaching.
- Participate in recruitment and ensure the successful onboarding of new team members.
- Contribute to staff scheduling based on traffic and operating hours.
- Lead daily briefings and ensure information relay between management and the team.
- Oversee visual merchandising guidelines and maintain a flawless store environment.
- Ensure team members embody Polène DNA through professional grooming and attention to detail.
- Oversee stock control, rolling inventories, and shrinkage prevention.
- Ensure compliance with internal procedures and oversee personnel administrative tracking.
Requirements
- Ability to solve complex problems with pragmatism.
- Diplomacy and firmness to ensure information relay between management and the team.
- Embodies Polène’s values in all professional interactions.
Skills
- Sales-focused
- Operationally minded
- Customer experience
- Visual merchandising
- Stock control
- Recruitment
- Coaching
- CRM
- Agility
- Decision-Making
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Managerial
About the Company
- Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature.
- Polène continues to grow internationally, strengthening its organization and investing in top talent.
- Supported by 800 artisans in workshops in Ubrique, Spain, Polène elevates the value and distinctiveness of its leather goods and jewelry collections.
- Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele.