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About the Role

This role involves creating effective, user-friendly, and visually appealing interfaces for various projects, ensuring a great user experience through user-centered design and rapid iteration.

Responsibilities

• Create effective, user friendly and visually appealing interfaces.
• Design the overall functionality of the product to ensure a great user experience, iterating based on user testing.
• Design user interfaces for digital displays, publications, media, and other creative materials.
• Take a user-centered design approach and rapidly test and iterate designs.
• Conceive and conduct user research, interviews, and surveys.
• Translate user research into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.
• Reviews service design aspects post-implementation to assess performance of new processes and practices.
• Participates in project and advisory committees to provide service design advice and expertise, reports and recommendations, and to co-ordinate testing, implementation and post-implementation review planning.
• Manages multi-disciplinary service design project teams through all phases of complete projects, including agreeing scope and deliverables, developing the project charter, planning, resourcing, prioritizing, scheduling, monitoring, problem solving, guiding staff and reporting with recommendations.

Requirements

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience in designing online programs with emphasis on the emotional aspects of human experience.
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces.
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
• Knowledge of network security and network protocols.

Skills

• User needs mapping
• User research (exploratory and evaluative)
• Stakeholder mapping
• Personas
• Journey mapping
• Collaborative design
• Prototyping
• Service blueprint
• Prior experience with DDR (Digital Dealership Registration) Project

Location

• 222 Jarvis Street, Toronto, Ontario

Work Type

• Onsite

Experience Level

• Senior

About the Company

• Client: Government Services Integration Cluster
• Province of Ontario