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About the Role
As a Maitre'D at Charlie's Restaurant within Brown's Hotel, you will be the charming and confident face of the establishment, delivering sophisticated service and a warm welcome. You will work alongside the management team to ensure flawless service, master the menu, and meet guest needs, including dietary requirements. This role offers the opportunity to develop your skills and manage your section during busy periods, contributing to a high-quality guest experience.
Responsibilities
- Deliver sophisticated service and a warm welcome at Charlie's Restaurant.
- Ensure flawless service and exceed guest expectations.
- Master the menu, its provenance, and maintain impeccable presentation.
- Meet guest requests and dietary needs.
- Develop skills and run your section during busy services.
- Tailor your approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile.
- Perform with excellence in line with departmental standards.
Requirements
- Enthusiastic and dedicated individual passionate about celebrating individuality.
- Genuine passion for delivering exceptional, unrivalled 5-star service.
- Positive attitude and willingness to learn, adapt, and grow.
- Enthusiasm and a strong work ethic.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to create personalized, memorable experiences and build lasting relationships.
- Independence while collaborating effectively within teams and across departments.
- Commitment to maintaining high standards of hygiene, health, and safety.
Skills
- Fine food and wine knowledge
- Communication skills
- Attention to detail
- Team collaboration
Location
- Mayfair, London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Discounted rates across iconic hotels (£25/€30 per night)
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of Rocco Forte Hotels, is London's first hotel, opening in 1832. It is a prestigious landmark in Mayfair, offering easy access to luxury boutiques and cultural attractions.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to guests.
- Rocco Forte Hotels offers a career where passion and dedication are recognised and rewarded, ideal for those seeking growth and excellence in the hospitality industry.
- An inspirational place to work, known for its commitment to excellence and a sense of familiar family culture, combined with the passion, commitment and desire from team members to delight guests and serve one another.