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About the Role
As a Supervisor, you will support the management team by leading your department in providing exceptional customer service, maintaining store standards, and driving sales performance.
Responsibilities
- Model exceptional customer service for every customer
- Coach the team to deliver exceptional service and a service-oriented environment
- Drive conversion, sales, and KPI performance
- Collaborate with the back-of-house team to ensure shop floor product availability
- Uphold company retail standards and deliver visual excellence
- Support the management team in improving departmental financial performance
- Assist with internal and external profit protection processes
- Support new team member inductions and ongoing training
Requirements
- Minimum 2 years of experience in retail or a related industry
- Passionate about delivering excellent customer service
- Positive attitude with the ability to create a motivating team environment
- Excellent time management skills
- Strong interpersonal and communication skills
- Availability to work Tuesday to Saturday with varying shift times
Skills
- Customer service
- Team leadership
- Sales performance management
- KPI tracking
- Visual merchandising
- Time management
- Communication
- Training and development
Work Type
- Full-time
Experience Level
- Minimum 2 years of experience
Benefits
- Staff discount for employees, friends, and family
- Training and development opportunities
- Career progression opportunities across retail, support office, and distribution
- Employee Assistance Program
- Access to Mental Health champions
- One month paid parental leave for full-time employees
About the Company
- Global sports fashion retailer founded in 1981
- Operates over 3,400 stores worldwide
- Expanded into Australia and New Zealand in 2017 with over 70 stores
Equal Opportunity
- JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.