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About the Role

Handle inbound customer inquiries, assess needs, and convert calls into towing jobs. Requires excellent communication, problem-solving, and efficiency in a fast-paced environment.

Responsibilities

• Manage inbound and outbound calls in operations.
• Listen to customers, understand their needs, and offer solutions.
• Provide accurate information about services, pricing, and arrival times.
• Convert inbound calls into leads by gathering relevant details.
• Secure towing and roadside assistance jobs by communicating service benefits and addressing concerns.
• Handle customer inquiries, complaints, or concerns professionally and escalate issues when necessary.
• Coordinate job fulfillment with dispatchers and service providers.
• Meet or exceed KPIs such as conversion rates, call handling time, and customer satisfaction scores.

Requirements

• Senior High school graduate or equivalent.
• Prior experience in customer service, call centers, or sales is preferred.
• Strong verbal and written communication skills in English.
• Comfortable using computers, CRM software, and call center applications.
• Proficiency in Google Maps for location identification and dispatch.
• Ability to think quickly, assess needs, and provide solutions.
• Capable of handling multiple calls and tasks efficiently in a fast-paced environment.
• Must be able to work full-time on a Pacific Standard Time (PST) schedule.
• Experience in towing services, roadside assistance, or related industries is a plus.

Skills

• Communication skills
• Problem-solving
• Computer proficiency
• CRM software
• Call center applications
• Google Maps proficiency
• Customer service
• Sales

Location

• Pacific Standard Time (PST) schedule

Work Type

• Full-time
• Rotating shifts (nights, weekends, holidays)

Education Level

• Senior High school graduate or equivalent
• Bachelor’s degree is a plus

Benefits

• Weekly compensation