Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Account Manager at Lightspeed, you will join the APAC Hospitality Sales team, managing inbound sales for hospitality venues in the APAC market. Your role involves building rapport with merchants, understanding their objectives, and ensuring they receive the best solutions to achieve their goals.

Responsibilities

• Act as a trusted Account Manager to customers inquiring about further Lightspeed offerings, understanding their requirements and providing value-added solutions.
• Tailor recommendations to customer needs and preferences.
• Build trust and rapport through active listening to support upselling and maximizing account growth.
• Guide qualifying customers through their upgrade path from basic to advanced platforms.
• Demonstrate software solutions, from core POS products to modules and upgrades.
• Manage reactive upsell from inbound sales and expansion monthly recurring revenue.
• Build strong retailer advocacy and increase empathy and understanding of hospitality owners throughout the company.
• Contribute to organizational objectives as part of the wider team.

Requirements

• Experience in an account management, sales development representative, or similar role with a sales quota.
• Understanding of solution-based consultative sales in a SaaS environment.
• Ability to use Salesforce.com and other technologies to manage and organize pipeline.
• Entrepreneurial approach; work smarter not harder.
• Good time management with strong organizational skills.

Location

• Sydney, NSW

Work Type

• Flexible work environment
• Dog friendly environment

Benefits

• Lightspeed share scheme
• Unlimited paid time off policy
• Flexible working policy
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Rooftop with dining space and BBQ facilities
• Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
• Weekly catered lunches for the entire office
• Exciting events hosted regularly by our Sydney Culture Club

About the Company

• Lightspeed is building communities through commerce.
• Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
• Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
• Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
• With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

• Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
• Lightspeed welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.
• The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.