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About the Role

Lead and drive the delivery of a technical services program, including critical environments, building engineering, asset planning, maintenance and repair, CMMS, and energy management across a dispersed global portfolio for a technology industry client. This role is responsible for developing program strategy, optimizing performance, and ensuring operational excellence.

Responsibilities

• Establish the vision and strategy of the account’s Engineering & Operations service line and ensure the client receives exceptional service.
• Create a community of practice of technical resource leaders across the account to drive consistency, training, and auditability to service delivery.
• Ensure a high level of client satisfaction, establishing and managing the service delivery and vendor teams, delivering key initiatives and ensuring consistency in processes, reporting, and operational delivery.
• Update senior management on issues or risks related to the engineering & operation program and present solutions.
• Identify opportunities for delivery, service quality, innovation, and process improvement on an ongoing basis.
• Manage and enhance a sustainable performance measurement for internal benchmarking and identify industry data to leverage for external benchmarking.
• Develop and maintain relationships with internal leadership driving the operational and strategic goals of both the client and associated stakeholders.
• Consult with customers on changing industry trends, projections, and budget planning.
• Actively manage and mentor future leadership and management of the engineering and operations organization.
• Work to identify top talent and focus on the development and retention of key players.
• Work with teams to design reporting products to meet the client’s unique requirements.
• Implement standard processes and best practices that maximize efficiencies.
• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property.
• Develop and maintain technical proficiency, industry knowledge, and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry.
• Promote and adhere to all established policies and procedures related to standard assignment deliverables, business conduct, and integrity while ensuring ongoing quality management of all C&W’s Engineering & Operations Program offerings.

Requirements

• 15+ years in Facilities Engineering or technical services management, including outsourced facility management and mobile engineering.
• Demonstrated experience building global programs.
• Expertise with asset management/CMMS platforms.
• Highly proficient with MS Office Suite, including ability to perform Internet-based research.
• Experience with high-level, complex Facility and Engineering operations including asset management, maintenance best practices, safety.
• Strong competency in strategic planning, execution, and business acumen.
• Competency in Resource Allocation and Implementation.
• Accomplished relationship management and interpersonal skills.
• Excellent organizational abilities required.
• Team strategic development and leadership experience.

Skills

• Leadership
• Managerial skills
• Teamwork
• Prioritization
• Interpersonal skills
• Communication skills
• Ability to convey complex technical information to non-technical individuals
• Strategic planning
• Execution
• Business acumen
• Resource allocation
• Implementation
• Relationship management

Location

• London

Work Type

• Full-time

Experience Level

• 15+ years

Education Level

• BA/BS degree required
• Advanced degree strongly preferred
• Six Sigma Green Belt Certification
• Black Belt Preferred
• PE license preferred

About the Company

• Cushman & Wakefield is a global leader in real estate services, helping clients transform the way people work, shop, and live.
• The firm’s 53,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
• Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $9.5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
• Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
• With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.
• In 2023, we generated $9.5 billion in revenue from our core services.
• To learn more, visit www.careers.cushmanwakefield.com.

Equal Opportunity

• Cushman & Wakefield is an equal opportunity / affirmative action employer.
• All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
• Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.
• If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.