Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Drive operational excellence, performance management, and execution across key Merchant Success programs and initiatives. This role involves close collaboration with global stakeholders to ensure team alignment, effective performance tracking, and translation of strategic priorities into measurable outcomes. It offers significant exposure to senior stakeholders and the opportunity to influence the scaling of merchant operations.

Responsibilities

Drive performance visibility, operational rigor, and execution across merchant-focused programs.
Act as a connector across teams, ensuring clear priorities, tracked progress, early risk surfacing, and team support.
Maintain and distribute recurring business reviews, performance reports, and operational updates.
Monitor country, regional, and global performance against KPIs, targets, and delivery milestones.
Drive accountability and follow-up on key initiatives, ensuring consistent execution across markets.
Identify performance gaps and opportunities, highlighting market and initiative performance while escalating risks.
Analyze trends, conduct root cause analyses, identify operational bottlenecks, and recommend improvements.
Provide consultative support to country and regional teams on performance drivers, prioritization, and best practices.
Partner with Product, Analytics, Account Management Excellence, B2B Marketing, and regional/country teams to remove blockers.
Build, document, and scale operational best practices across markets.
Continuously improve reporting frameworks, operational processes, and performance management mechanisms.
Develop and refine operating models, tactical action plans, and longer-term roadmaps.
Coordinate cross-functional stakeholders to maintain momentum, align priorities, and ensure successful delivery of business objectives.

Requirements

4+ years of experience in consulting, operations, technology startups, strategy, business operations, or related fields.
Proven experience solving complex business problems and translating ambiguity into structured initiatives with measurable outcomes.
Strong growth mindset with a track record of driving change, improving processes, and identifying scalable solutions.
Hands-on approach with the ability to move seamlessly between strategy and execution.
Strong analytical and problem-solving capabilities, with experience using data to drive decisions.
Demonstrated ownership and project management skills, with the ability to lead initiatives across multiple stakeholders and workstreams.
Ability to manage competing priorities, deliver results under tight timelines, and operate effectively in fast-changing environments.
Excellent communication and stakeholder management skills, with the ability to influence without formal authority and align teams around shared goals.
Experience working cross-functionally with Product, Analytics, Operations, Commercial, or Marketing teams.

Skills

SQL experience is a plus.

Experience Level

4+ years of experience

Education Level

Bachelor's or Master's degree in Business, Engineering, Economics, Computer Science, or a related field is a plus.

Benefits

A unique opportunity to shape the future of Merchant Operations across one of the world's leading local commerce platforms.
A high-impact role with visibility across country, regional, and global teams.
The chance to work on strategic initiatives that directly influence merchant success, operational performance, and business growth.
Collaboration with talented colleagues across Product, Analytics, Operations, and Commercial functions in a truly international environment.
Significant ownership and autonomy, with the ability to drive meaningful business outcomes from day one.
A fast-paced, entrepreneurial culture that values curiosity, continuous improvement, and execution excellence.
Excellent opportunities for professional growth and career development within Wolt and DoorDash.

About the Company

At Wolt, we create technology that brings joy, simplicity, and earnings to local communities.
From food and retail delivery to merchant services and business tools, we build products that help merchants grow while delivering exceptional customer experiences.
Wolt isn’t always easy, but it’s definitely exciting.
Here you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way.
So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.