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About the Role

The Field Operations Specialist drives the consistent execution of Virgin Active's Food & Beverage operating model across its social wellness club network. This field-based role supports the implementation of food and beverage offerings, including Kauai and U Health, through menu launches, promotions, operational standards, and commercial initiatives. The role involves building operational capability, supporting performance improvement, and delivering exceptional member experiences.

Responsibilities

Conduct regular club visits to assess operational performance and provide hands-on support to Food & Beverage teams.
Ensure consistent execution of approved operational standards, procedures, and service expectations.
Support clubs in implementing Food & Beverage initiatives and operational priorities.
Identify operational challenges and coordinate solutions with club leadership teams.
Monitor action plans and follow through on agreed performance improvement activities.
Monitor club-level sales, labour, and food cost performance.
Analyse operational data and identify opportunities for improvement.
Support Club General Managers and Food & Beverage teams in implementing actions to improve commercial outcomes.
Track performance against key performance indicators and escalate risks or trends.
Coordinate and support the execution of menu launches, seasonal promotions, and Food & Beverage activations.
Support operational readiness for new Kauai & U Health openings and refurbishments.
Ensure clubs are prepared for launches through training coordination, communication, and operational planning.
Assist with the implementation of new products, processes, and systems.
Provide on-the-ground coaching to club-based Food & Beverage teams.
Support leaders in driving accountability for sales performance, labour management, and operational standards.
Identify capability gaps and provide feedback to management.
Reinforce operational best practice through regular field engagement.
Deliver operational projects and initiatives as assigned.
Coordinate activities across multiple clubs to ensure projects are completed on time and to standard.
Support testing, implementation, and post-launch review of operational initiatives.
Maintain project updates and communicate progress to stakeholders.
Build effective working relationships with Club General Managers and Food & Beverage leaders.
Act as the primary field contact for Food & Beverage operational support.
Participate in regular meetings with Virgin Active, Kauai, and U Health teams.
Provide operational insights and recommendations based on field observations and performance data.

Requirements

3+ years' experience in hospitality, food and beverage, retail operations, or a multi-site operational support role.
Ability to work a non-traditional schedule with regular travel between club locations.
Understand how to drive operational execution across multiple sites.
Experience using performance data to improve commercial outcomes.
Ability to build strong relationships.
Ability to coach operational teams effectively.
Communicate confidently.
Exercise sound judgement.
Ability to influence stakeholders at all levels of the business.
Take ownership, deliver results, and consistently follow through on commitments and priorities.
Adaptable, solutions-focused, and thrive in a fast-paced environment where priorities can change quickly.

Skills

Operational execution
Performance data analysis
Commercial outcomes improvement
Relationship building
Team coaching
Stakeholder influence
Project management
Communication
Judgement
Adaptability
Solutions-focused

Location

Field-based
Travel between club locations

Work Type

Full-time

Experience Level

3+ years

Education Level

Relevant qualifications or equivalent industry experience

Benefits

Free Virgin Active membership for you and a buddy
Discounted personal training
Access to wellness-focused products and services
Special deals with retail and service partners
Paid parental leave
Ongoing personal and professional development opportunities
Confidential 24-hour support through Employee Assistance Program
Performance incentive opportunities

About the Company

At Virgin Active, our people are our special sauce. We believe great teams create unforgettable member experiences — and that starts with a culture where energy, ownership and individuality are celebrated.
You’ll join a team known for pushing boundaries, elevating standards and bringing personality into everything we do.
We expect a lot — and in return, we invest in your growth, support your leadership journey and give you the freedom to make an impact.
This is a place for people who want to grow, lead and contribute to something bigger than themselves — while having a bit of fun along the way.
Virgin Active's purpose is changing people's lives for the better through wellness.