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About the Role

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Responsibilities

• Provide installation, inspection, repair, and maintenance services for large medical equipment.
• Offer pre-installation checks, installation, periodic inspections, repairs, and software upgrades to customers.
• Respond to technical inquiries from customers.
• Support service preparation for new market introductions.
• Manage service operations, including installation information, complaint information, maintenance parts, and measurement equipment.
• Support sales demonstrations and customer training, including demo unit maintenance.
• Collaborate with related departments.
• Promote maintenance service contracts.
• Communicate with overseas manufacturers and participate in overseas training.
• Ensure compliance with laws and regulations (Pharmaceuticals and Medical Devices Act, related laws, repair business, QMS).

Requirements

• Minimum of 3 years of experience as a Field Service Engineer in the medical device industry, or 3 years of practical experience as a clinical engineer or nurse.
• TOEIC score of 600 or higher (comfortable communicating in English).
• Understanding of maintenance and repair for medical devices.
• Basic understanding of the Pharmaceuticals and Medical Devices Act and related regulations.
• Ability to read English manuals.
• Experience working with overseas counterparts.
• PC skills necessary for document creation using MS Office (Word, Excel, PowerPoint).
• Valid driver's license.
• Willingness to travel domestically and internationally, including overnight stays.
• Ability to work nights and holidays.
• Flexibility to relocate domestically according to business expansion.
• Project management skills.
• Effective communication skills (Japanese and English).

Skills

• Field Service Engineering
• Clinical Engineering
• Nursing
• Medical Device Maintenance and Repair
• Pharmaceuticals and Medical Devices Act Compliance
• English Communication
• MS Office Proficiency
• Project Management
• Customer Service
• Technical Support

Location

• MIC and other designated areas within the company's jurisdiction

Work Type

• Hybrid (primarily at customer sites and training centers, with 1-2 days of remote work per week)
• Domestic and international travel required
• On-call availability for nights and holidays

Experience Level

• 3+ years of relevant experience

Education Level

• Bachelor's degree or higher (any major)

Benefits

• Childcare cost subsidy up to ¥360,000 per year
• 6 weeks of leave for family caregiving or adoption
• Babysitter and daycare matching services
• Career development support including mentoring programs and e-learning
• Internal career network to support women's advancement
• Company stock purchase plan
• Commuting allowance
• Overtime allowance
• Holiday work allowance
• Annual paid leave
• Sick leave
• Menstrual leave
• Maternity leave
• Competitive salary
• Flexible benefits package
• Medtronic Incentive Plan (MIP) - short-term incentive

About the Company

• Medtronic is a global leader in healthcare technology.
• Our Mission is to alleviate pain, restore health, and extend life.
• We have 95,000 employees working across more than 150 countries.
• We develop innovative medical technologies that improve the lives of over 72 million patients annually.
• Surgical Operation Unit (Surgical) handles products such as staplers, energy devices, sutures, and hernia devices, which are medical devices used in surgical procedures.
• The division is composed of the surgical robot and digital surgery product divisions.
• We are engineers at heart, putting ambitious ideas to work to generate real solutions for real people.
• We change lives by improving and redefining how the world treats pressing health conditions.
• Our industry leadership comes from the passion and ingenuity of our people.
• We use science, medicine, and a profound understanding of the human body to build extraordinary technologies that transform lives.
• We build extraordinary solutions as one team with one Medtronic Mindset.
• Speed and decisiveness run through our DNA.
• Diverse perspectives inspire our bold answers to any challenge.
• We deliver results the right way, breakthrough after patient breakthrough.
• This employer participates in the federal E-Verify program.

Equal Opportunity

• It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.