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About the Role

As a Client Services Consultant, you will manage client relationships, connect clients with the right services, and support customer service functions. Your responsibilities will include scheduling appointments, managing incoming calls, and ensuring seamless client engagement.

Responsibilities

• Build and maintain strong relationships with clients, ensuring their needs are met efficiently.
• Connect clients with appropriate services and supports, managing their journey from start to finish.
• Handle incoming calls, schedule appointments, and resolve day-to-day service delivery queries.
• Prioritize tasks effectively to manage your caseload and meet KPIs.

Requirements

• Demonstrate empathy, compassion and a genuine commitment to putting clients first in every interaction.
• Strong ability to build rapport and maintain positive, trust-based relationships with clients, families, and internal stakeholders.
• Proven experience in customer service, a call centre environment and/or medical reception environments.
• Strong administrative and outstanding customer service skills are essential.
• Ability to work independently and collaboratively within a team.
• Experience working towards and achieving KPIs.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficient in Microsoft suite.
• Experience with CRM systems like Salesforce is desirable.

Skills

• Client-Centric Approach
• Relationship Builder
• Customer Service Excellence
• Team Player
• KPI Achievement
• Time Management
• Technical Proficiency

Location

• Ryde, NSW, Australia

Work Type

• Flexible/Hybrid Working arrangements will be available after 6 months.

Benefits

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• Flexible ways of working
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 3 additional leave days each year (conditions apply)
• $100 per year well-being allowance
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program

About the Company

• Cerebral Palsy Alliance is a ground-breaking, global centre of expertise for cerebral palsy research, advocacy, intervention and assistive technology innovation.
• For over 75 years, we have been driven by our founders’ vision of a future where nothing is impossible for babies, children, teenagers and adults living with Cerebral Palsy.
• Our research and innovation inform our world-class services, which include early childhood intervention, therapy, health and wellbeing, sports, assistive technology, independence skill building, supported accommodation and employment services.
• Find out more at cerebralpalsy.org.au

Equal Opportunity

• Cerebral Palsy Alliance is an Equal Opportunity Employer.
• We are committed to supporting inclusivity for anyone with diverse needs and lived experience.
• Workplace adjustments can be discussed to create a safe and comfortable workplace that supports your health, abilities, and personal needs.