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About the Role
As a Client Services Consultant, you will manage client relationships, connect clients with appropriate services, and support customer service functions. You will be responsible for scheduling appointments, managing incoming calls, and ensuring seamless client engagement.
Responsibilities
- Build and maintain strong relationships with clients to ensure needs are met efficiently
- Connect clients with appropriate services and supports throughout their journey
- Handle incoming calls and resolve day-to-day service delivery queries
- Schedule appointments
- Prioritize tasks to manage caseload and meet KPIs
Requirements
- Demonstrate empathy, compassion, and a commitment to a client-centric approach
- Proven experience in customer service, call center environments, or medical reception
- Strong administrative skills
- Ability to work both independently and collaboratively
- Experience working towards and achieving KPIs
- Strong organizational and time management skills
- Proficiency in Microsoft Suite
- Adherence to the NDIS Worker Code of Conduct
Skills
- Customer service
- Relationship building
- Administrative support
- Time management
- Microsoft Suite
- Salesforce (desirable)
Location
- Ryde, NSW, Australia
- Prairiewood, NSW, Australia
Work Type
- Full-time
- Hybrid (after 6 months)
- Onsite (initial training period)
Benefits
- Tax-free meal, entertainment, and venue benefit card valued at $2,650 per year
- Flexible working arrangements
- 12 weeks paid parental leave
- 2 weeks paid partner leave
- 3 additional leave days per year
- $100 annual well-being allowance
- Discounted gym membership via Fitness Passport
- Employee Assistance Program
- Paid Employee Referral Bonus Program
About the Company
- Cerebral Palsy Alliance is a global centre of expertise for cerebral palsy research, advocacy, intervention, and assistive technology innovation
- Provides services including early childhood intervention, therapy, health and wellbeing, sports, assistive technology, and employment services
- Operating for over 75 years
Equal Opportunity
- Cerebral Palsy Alliance is an Equal Opportunity Employer
- Champions diversity and equitable opportunities for people with disabilities, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse backgrounds, and the LGBTQIA+ community
- Committed to supporting inclusivity and providing workplace adjustments