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About the Role

ConnectSydney, a joint venture of ServiceStream, Boral, and Johnson Controls, in partnership with Transport for NSW (TfNSW), manages the Harbour Zone, focusing on routine maintenance, strategic enhancements, and specialized projects for Sydney's transport infrastructure. The team seeks an experienced Customer & Stakeholder Manager to supervise and coordinate social sustainability initiatives, engage stakeholders, provide skilled assistance, and support sustainability programs for optimal outcomes.

Responsibilities

Devise and deliver strategy for managing stakeholder relationships.
Provide input into the forward works plan to ensure stakeholder, community and customer impacts are considered, managed and minimised.
Devise and deliver appropriate engagement and communication strategies for construction works, in consultation with the Transport for NSW Communication and Stakeholder Engagement team.
Support the Customer & Stakeholder Engagement Advisors to work with the Control Room and Supervisors to manage customer contact efficiently and to a high standard.
Report on customer contact related to all activities undertaken by ConnectSydney.
Develop relationships with key stakeholders to identify opportunities for coordinating multiple projects in a community to reduce impacts for network users, businesses and the community.
Inform Transport for NSW and the parent companies of activities or incidents that may attract media attention.
Visit sites as necessary to identify stakeholders impacted by works.
Arrange meetings/methods of communication and engagement to understand and address stakeholder concerns.
Provide support to Program Managers in implementing internal communication programs and initiatives.
Devise and deliver individual Engagement and Consultation approaches and Plans and activities.
Manage and resolve complaints and issues relating to stakeholders, communities and customers.
Manage research, surveys and analysis to build understanding and insights about Harbour Zone stakeholders, community and customers.
Lead innovation in the community, customer and stakeholder engagement area and support innovation across the organisation.
Collaborate with other TfNSW service providers and contractors delivering projects and work in the Harbour Zone.
Approve and provide information so TfNSW can manage ministerial briefings and responses, media and correspondence relevant to the Harbour Zone and our work.
Manage Business Linkedin Account.

Requirements

5+ years’ experience in a communications discipline and managing people.
5 years community relations experience.
Demonstrated experience delivering engagement programs that put the customer at the centre of decision making.
Advanced verbal and written communication skills.
Proven negotiation and influencing skills.
Current Drivers Licence.

Skills

Communications
Stakeholder Management
Community Relations
Customer Engagement
Negotiation
Influencing
Verbal Communication
Written Communication
Social Sustainability Initiatives
Sustainability Programs
Internal Communication
External Communication
Media Relations
Complaint Resolution
Research
Surveys
Analysis
Innovation
Collaboration
Ministerial Briefings
LinkedIn Account Management

Location

NSW - Rockdale

Work Type

Full-time

Experience Level

5+ years

Education Level

Relevant tertiary qualifications in communications, community services planning/development
IAP2 Certificate (desirable)
Exposure to the infrastructure sector (desirable)

Benefits

Opportunities for career development
Discounts at various businesses (Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers)
Access to novated leasing
Paid leave (Parental, cultural, community service, study, corporate volunteering and purchased leave)
Workplace environment that values diversity and inclusion
Recognition and celebration of excellence

About the Company

ConnectSydney is a joint venture of ServiceStream, Boral, and Johnson Controls, in partnership with Transport for NSW (TfNSW).
Service Stream is a leading national service provider for essential communications, energy, and water networks in the telecommunications and utilities industries.
Service Stream specializes in the design, construction, and maintenance of new and existing networks, delivering end-to-end engineering and asset management solutions.

Equal Opportunity

ConnectSydney is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities.
We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment.
ConnectSydney encourages and welcomes the opportunity for applicants to share their lived experiences.
We celebrate diversity at ConnectSydney and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Feel free to email Talent.Transport@servicestream.com.au for any inquiries on how we can best support you with reasonable adjustments to the recruitment process and a designated person will contact you regarding your inquiry.