Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Circle is building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. This role involves working directly with customers to help them utilize the full potential of Circle while providing an outstanding customer experience.

Responsibilities

• Engage with customers to resolve issues that come through as support tickets.
• Craft well-written, tailored communications to help customers resolve their issues.
• Partner with Partner Managers, Business Development, Compliance, Treasury, Product and Engineering to diagnose and solve problems.
• Serve as a trusted advisor with an open, caring and approachable style of working.
• Establish, document, and refine operational processes with a focus on continuous improvement and cross-training opportunities.
• Validate and complete escalation requests.
• Handle customer calls for escalation requests.
• Involve in Incident Management to triage and communicate customer impact.
• Proactively identify opportunities to develop solutions that help the team achieve our goals.
• Develop and maintain operational processes through documentation updates and cross-training.
• Provide coverage through "on-call" shifts as needed to support our global support model.
• Active participation and contribution to department OKRs.
• Meet defined Service Level Agreements, Objectives and Key Results.

Requirements

• 3+ years of prior experience working in a fast paced global support team.
• A talent for writing and a skill for communicating complex problems clearly.
• You care deeply about the customer experience and strive to refine your skills everyday.
• You’re a highly motivated and caring person who has a passion for learning.
• A core principle of yours is sharing knowledge and helping people do their very best work.
• You enjoy the challenge of solving open-ended problems in a timely manner.
• Availability to work on weekends and holidays as required.

Skills

• Working knowledge of ticket support systems, such as Salesforce.
• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development.
• Experience with data analytics tools for troubleshooting problems preferred.
• Experience in financial services or payments businesses.
• Experience contributing to departmental processes and procedures.
• Highly articulate with the ability to manage customer friction during live calls.
• Multilingual skills preferred.
• Experience/familiarity with using Salesforce, Slack, Apple MacOS and GSuite.

Location

• Remote

Work Type

• Full-time

Experience Level

• 3+ years

Salary/Compensations

• $29.50 - $41.00

About the Company

• Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure.
• Circle's platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet.
• Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation.
• Circle is committed to visibility and stability in everything we do.
• As we grow as an organization, we're expanding into some of the world's strongest jurisdictions.
• Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence.
• We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
• Circle is on a mission to create an inclusive financial future, with transparency at our core.
• Circle believes in a future where digital dollars work securely around the world to create a more prosperous global economy for everyone.
• To accomplish this, we created USDC, a digital currency backed by the US dollar and always redeemable 1:1.
• We work closely with regulators to ensure our digital dollar guides and surpasses the standards for stablecoins.
• By doing this, USDC has the potential to change how money moves around the world.
• Our values of Multistakeholder, Mindful, Driven by excellence, and High integrity drive us to succeed.
• Valuing our employees as stakeholders is about creating an environment where people can thrive and grow, be challenged and learn constantly – an environment that thrives on diversity by drawing competitive strength from within.
• Employees take pride in Circle’s culture and values.
• That’s why community members from around the world say we’re a top place to work.

Equal Opportunity

• We are an equal opportunity employer.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire.
• Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
• Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support.
• We respect your privacy and will connect with you separately from our interview process to accommodate your needs.