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About the Role

We are seeking a Manager / Director of Customer Success who excels at relationship building, data analysis, and proactive problem-solving. This role is crucial for managing our partnerships with physician groups and practices, ensuring they derive significant value, remain retained, and expand their engagement with Vironix. This is a leadership position focused on building a scalable customer success function from the ground up, requiring a strategic approach to customer relationships and a deep understanding of data and technology.

Responsibilities

Own the full post-sales customer relationship with physician groups, nephrology practices, and clinical partners.
Serve as the primary point of contact for doctors and practice administrators, building trust, driving adoption, and managing escalations.
Lead patient retention strategy and monitor key metrics, proactively flagging risks and opportunities.
Drive contract renewals and expansions through a consultative, value-based approach.
Design and maintain performance reporting dashboards and QBR materials to communicate program impact to clinical stakeholders.
Identify and implement tools and workflows to reduce customer friction and scale the CS function efficiently.
Partner cross-functionally with clinical ops, product, and technology teams to translate customer feedback into improvements.
Build and document repeatable playbooks for onboarding, engagement, escalation, and renewal processes.

Requirements

3–7 years of customer success, account management, or client services experience, preferably in health tech, SaaS, or a data-driven B2B environment.
Proficiency in data analysis, including pulling reports, building dashboards, interpreting trends, and presenting data insights.
Strong communication skills adaptable to both clinical and technical audiences.
Proven experience owning renewals and retention metrics.
Demonstrated ability to work independently, identify solutions, and establish repeatable processes (startup DNA).
Familiarity with customer success platforms, CRMs, and data/reporting tools.
Based in Austin, TX or willing to relocate.
Ability to meet in-person periodically.

Skills

Data analysis
Dashboard creation
Trend interpretation
Consultative selling
Customer relationship management
Cross-functional collaboration
Process improvement
Communication
Reporting
Customer success platforms
CRMs
Data/reporting tools
RPM
CCM
Value-based care
Google Workspace
Project management tools
BI/reporting platforms

Location

Austin, TX

Work Type

Hybrid
Full-time

Experience Level

Manager
Director

Salary/Compensations

$100K–$140K

Benefits

Competitive base salary
Performance bonus tied to retention and expansion

About the Company

Vironix Health is an Austin-based health technology company transforming chronic care through AI-powered remote patient monitoring (RPM) and chronic care management (CCM).
We partner with physician groups and nephrology practices nationwide to deliver better outcomes through data-driven, tech-enabled care coordination.
We move fast, think big, and believe the best is still ahead of us.