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About the Role

As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments, troubleshooting, diagnostics, and decommissions. This role allows you to deepen your understanding of Data Center standard processes, develop mentoring skills, and accelerate your career growth within Microsoft's Cloud Operations & Innovation (CO+I) team, which powers services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

Responsibilities

Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Decommission hardware for simple changes and refresh (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
Assist and provide guidance to other technicians to complete challenging or complex tasks.
Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Take pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
Embody our culture and values.

Requirements

High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components.
1+ year(s) industry work experience supporting IT equipment or related technology.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Requires verification of Australian Citizenship to meet federal government security requirements, including verification of a current Australian Passport.
May require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Experience Level

1+ year(s) industry work experience supporting IT equipment or related technology.
2+ years' industry work experience supporting IT equipment or related technology (preferred).

Education Level

High School Diploma, GED, or equivalent

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.