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About the Role
This entry-level Customer Success Support role is perfect for a detail-oriented, customer-focused individual eager to build a career in customer success. You will play a key role in delivering exceptional service across our customer ecosystem, supporting clubs, instructors, and equipment partners, while working closely with teams across the business.
Responsibilities
- Provide excellent customer service to internal teams and external customers
- Manage customer administration across clubs, instructors, and equipment
- Maintain and update accurate data in Salesforce and other systems
- Handle customer queries, cases, agreements, and quotations
- Support reporting and customer insights for the wider team
- Assist with event administration and onboarding activities
- Contribute to customer retention and experience initiatives
- Support new business administration and discovery
- Collaborate cross-functionally to solve problems and improve processes
- Build strong product knowledge to deliver an exceptional customer experience
Requirements
- Strong communication skills (written and verbal)
- High attention to detail and strong organisational skills
- Experience using Excel and familiarity with CRM systems
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Confidence working across teams and engaging with customers
- A proactive, solutions-focused mindset
- Energy, resilience, and a willingness to roll up your sleeves
Skills
- Salesforce
- Adobe Commerce (Magento)
- Customer-facing experience
- Administrative experience
- Fitness industry knowledge
Location
- London
Work Type
- Full-time
Experience Level
- Entry-level
About the Company
- At Les Mills, we exist to create a fitter planet. Every week, we deliver life-changing fitness experiences to millions of people around the world—and we bring that same energy to our own team.
- We create an environment where you can thrive, play to your strengths, and feel proud of the impact you make.
- Our values guide everything we do: United – We win together, Be Brave – We challenge ourselves and each other, Change the World – We make a meaningful impact.
- Our team thrives on Drive, Curiosity, Insight, Courage, and Impact—and we’re looking for someone who lives these every day.