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About the Role
Oversee training initiatives from conception to deployment to analysis for US and Canada Retail field, focusing on brand, culture, product knowledge, and customer experience. The primary goal is to deliver measurably effective training programs that assist Retail field teams in driving sales, building talent, and providing a seamless customer experience.
Responsibilities
- Act as the Subject Matter Expert for training needs for the Retail population.
- Perform needs analyses to identify strengths and opportunity gaps in existing training programs.
- Implement all training programs based on the retail roadmap.
- Deliver impactful and memorable trainings using face-to-face or virtual mediums.
- Provide in-store coaching on relevant topics as needed.
- Develop engaging and insightful training tools (digital and physical) for product knowledge, selling behaviors, and customer experience.
- Regularly analyze and review existing training tools for continuous improvement.
- Perform other duties or projects as assigned.
Requirements
- Bachelor’s degree required.
- 4+ years of experience in retail education or training, preferably within beauty, skincare, or luxury retail.
- Passion for developing people, elevating product knowledge, and delivering exceptional customer experiences.
- Highly organized, detail-oriented self-starter with the ability to manage multiple priorities in a fast-paced environment.
- Compelling communicator and facilitator with confidence delivering engaging education in both in-person and virtual settings.
- Collaborative, relationship-driven partner who works effectively across teams and with external stakeholders.
- Curious, agile learner comfortable adopting new tools and technologies.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Experience with an LMS is a plus.
- Able to work in office or remote environments with reliable connectivity.
- Comfortable traveling regularly throughout the US and Canada, with 1–2 trips per month required.
Skills
- Product knowledge
- Customer experience
- Training execution
- Facilitation
- Coaching
- Needs analysis
- Training material development
- Digital training tools
- Physical training tools
- Microsoft Office (Word, Excel, PowerPoint)
- LMS experience (plus)
- Communication
- Facilitation
- Collaboration
- Relationship building
- Agile learning
- Adopting new tools and technologies
Location
- US
- Canada
- Remote
Work Type
- Remote
- In-office
Experience Level
- 4+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $80,000 - $85,000
- Eligible for bonus program
Benefits
- Comprehensive benefits package
- Generous employee discount
About the Company
- Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.
- With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.
- Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
- With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.
- We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.
Equal Opportunity
- L'Occitane en Provence is an equal opportunities employer.
- We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow.
- We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.
- Employment may be subject to verification of references and background check investigation.
- If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.