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About the Role

AEG is seeking dedicated individuals to join their team in transforming sports and live entertainment. This is an opportunity to be challenged and make a difference in a dynamic industry.

Responsibilities

• Act as the primary provider of direct services to guests.
• Provide a safe environment for all guests.
• Answer guest questions and direct guests to important areas.
• Operate coat check rooms.
• Scan tickets for entry and administer applicable wristbands.
• Greet guests and resolve complaints, escalating concerns as necessary.
• Monitor guest conduct to ensure a safe and secure environment.
• Monitor alcohol consumption for responsible service.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue.
• Complete company and venue required trainings.
• Participate in employee meetings.
• Act as a member of the emergency evacuation team.
• Monitor venue during guest arrival and exit for safety regulations.
• Assist guests with directional and informational inquiries.
• Communicate in a professional manner with staff, clients, and guests.
• Accommodate guests with disabilities.
• Maintain a calm and attentive demeanor when rectifying issues.
• Check and scan guest tickets upon entry.
• Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report activities or behaviors that conflict with policy.
• Supervise usher staff and daily operations.
• Attend supervisor meetings.
• Prepare and conduct Pep Rallies and pre/post show briefings.
• Respond to and problem solve guest complaints and/or concerns.
• Monitor and report all policies and procedures violations.
• Conduct progressive employee counseling.
• Respond to and manage guest behavior issues.
• Communicate with Security base via radio.
• Problem-solve guest ticketing problems.
• Communicate via radio with the box office for assistance.
• Assist in relocation of guests with special needs.
• Communicate via radio within the department and with other departments.
• Monitor uniform inventory and supervise uniform issue.

Requirements

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience (Guest Services Staff)
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time
• A minimum of 0-1 years of related work experience (Usher/Ticket Taker)
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance
• Possess strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• A minimum of 4 years of related work experience (Usher Supervisor)
• A minimum of 4 years work experience as an usher (Usher Supervisor)

Skills

• Customer service
• Interpersonal skills
• Communication skills
• Problem solving
• Supervision
• Team motivation

Location

• San Francisco, CA

Work Type

• Part-time

Experience Level

• 1-2 years
• 0-1 years
• 4 years

Education Level

• High School Diploma or equivalency
• BA/BS Degree Preferred

Salary/Compensations

• Guest Services Staff: $19.00-20.00
• Usher/Ticket Taker: $17.00-19.00
• Usher Supervisor: $23.00

Benefits

• This position may be eligible for benefits (ACA qualification).

About the Company

• For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
• Annually, AEG hosts more than 160 million guests, promotes more than 10,000 shows and presents more than 22,000 events around the world.
• AEG is committed to innovation, artistry, and community.
• AEG leverages the power of its 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations.
• AEG strives to build a diverse and inclusive company that reflects the artists, athletes, and fans that it hosts.
• AEG reaches beyond traditional boundaries to support the communities in which it operates.
• AEG minimizes its impact on the environment by adopting sustainable practices.

Equal Opportunity

• AEG is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.