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About the Role

We are seeking a Boutique Director to serve as the ultimate leader and brand ambassador for the Boutique. This role involves building and developing an exceptional team to provide superior client service and ensuring the boutique exceeds performance targets. The ideal candidate is passionate about creating a client service-oriented environment and coaching diverse leaders.

Responsibilities

• Coach and inspire boutique staff to deliver an elevated client experience.
• Foster a positive working environment and a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Act as a leader of leaders, developing boutique leadership and empowering the team.
• Develop and achieve business goals by devising creative and strategic solutions to increase sales.
• Lead the team with agility and resilience, continuously improving based on key performance indicators.
• Represent CHANEL in the market, developing the client base through community involvement, partnerships, and events.
• Ensure boutique image and operational standards are upheld.
• Deliver elevated client service to drive business results.

Requirements

• Minimum 7 years of related experience.
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays.
• Requires in-store presence to develop and coach teams.

Skills

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Location

• San Francisco

Work Type

• Onsite
• Full-time

Experience Level

• Minimum 7 years of related experience

Education Level

• Bachelor’s degree (preferred)

Salary/Compensations

• The anticipated base salary range for this position is $134,000 through $185,000.
• Base salary is one component of the total compensation for this position.
• Other forms of variable pay [may/will] be offered for this position.
• Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

About the Company

• CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
• We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
• CHANEL is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
• At CHANEL, we are intentional in promoting Diversity & Inclusion.
• We foster respect, empathy, and dignity for all.
• We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.