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About the Role

As a Shift Lead, you will ensure smooth operations by supporting the team and delivering excellent customer experiences. You will engage with customers, assist with daily operations, uphold site standards, and lead the team in the absence of management.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships.
• Promote unlimited wash memberships and other offerings.
• Educate new customers on wash packages and services.
• Observe customer interactions to enhance service and provide feedback.
• Direct vehicles safely into the wash tunnel.
• Prepare vehicles for washing by checking for loose items and removing obstacles.
• Monitor equipment during operations and report malfunctions.
• Follow and enforce all safety protocols.
• Assist team members in resolving operational issues.
• Serve as a key holder and perform opening/closing procedures.
• Lead the team during shifts, providing direction and support.
• Delegate tasks to team members.
• Monitor team performance and provide guidance.
• Handle unexpected challenges or staff issues during the shift.
• Inspect each vehicle before and after the wash to ensure quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots or streaks.
• Report equipment or operational issues affecting wash quality.
• Provide feedback to team members to maintain consistent wash quality.
• Continuously look for ways to improve processes.

Requirements

• Must be able to lead the team during shifts.
• Must be able to handle unexpected challenges.
• Must be able to inspect vehicles before and after wash.
• Must be able to report equipment or operational issues.
• Must be able to provide feedback or guidance to team members.
• Must be able to look for ways to improve processes.

Skills

• Customer Engagement
• Operations & Safety
• Team Leadership
• Attention to Detail

Location

• On-site

Work Type

• Full-time

Experience Level

• All experience levels welcome

About the Company

• Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S.
• Known for being fast, friendly, and convenient.
• Committed to being a great place to work.
• People come first - both our team members and our customers.
• We believe in growing our team from within.
• We’re ready to invest in your success.

Equal Opportunity

• We welcome applicants from all backgrounds and experience levels.