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About the Role
As ABC’s In-House Construction Estimator, you will be responsible for providing exceptional customer service to all customers of ABC at all times. Professional behavior is expected at all times while working with residential and with ABC colleagues. Listens to customers’ requests or concerns and makes recommendations for how to best address their home or business improvement needs.
Responsibilities
- Promptly follows up on phone leads for customers requesting residential handyman or remodeling services.
- Provides service quotes over the phone or schedules face-to-face appointments with customers.
- Works closely with the Construction Service Manager and Construction Scheduling Coordinator to ensure clear communication through the sales and construction process.
- Advises clients on all ABC construction services, including small handyman projects, maintenance projects, or larger home/business improvement projects.
- Develops and maintains effective working relationships with all ABC construction specialists.
- Spends the majority of the time inside the office answering phone calls to determine project needs and scheduling bid jobs for outside estimators.
- Takes steps to continuously develop specialized knowledge of construction services and other ABC services.
- Creates sales agreements and completes/submits all required paperwork accurately and in a timely manner.
- Communicates special instructions to field and office personnel.
- Follows up with all customer sales agreements not closed.
- Consistently follows through with all proposals.
- Attends required department meetings and company or vendor training.
- Completes 60-90 days of in-office training.
- Performs other duties as assigned.
Requirements
- Ability to sit for long periods of time.
- Minimum of 5 - 10 years construction/handyman field experience required.
- Previous outside sales experience is preferred.
- Strong presentation skills required.
- Outstanding phone etiquette required.
- Ability to listen and understand client concerns.
- Excellent interpersonal and written skills.
- Proficient with email, Microsoft Office, smart phone, tablet, and computers.
- Able to multi-task with strong attention to detail.
- Time management skills required.
- Ability to build new business relationships and develop business communications with existing clients.
- Must hold a valid driver’s license with an issue date of at least five years prior to the date of application.
- Must have a minimum of five consecutive (current and most recent) years of verifiable good driving history.
- Any DWI/DUI within the past four years may impact eligibility for employment.
Skills
- Construction
- Handyman
- Sales
- Customer Service
- Communication
- Microsoft Office
- Time Management
- Presentation Skills
- Phone Etiquette
Location
- Austin, TX
Work Type
- Hybrid
- Onsite
- Full-time
Experience Level
- 5 - 10 years
Salary/Compensations
- Commission-based
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) with company matching
- Paid vacation
- Sick leave (PTO)
- Profit sharing bonuses
- Lead Now Program
- Company clubs & committees
- Company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program
- Gym membership
- Company vehicle with gas card
About the Company
- ABC Home & Commercial is a family-owned and operated business.
- Provides a fun, stable, and challenging environment to grow, learn, and serve in our community.
- Values integrity, innovation, and community.
- Believes in fulfilling commitments, serving others, supporting families, and building our community.
Equal Opportunity
- ABC is an Equal Opportunity Employer.
- As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals.
- We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.