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About the Role
As a Staff Software Engineer focused on Infrastructure at Wisdom, you'll set the technical direction for reliability across the company and own the systems behind the systems. This is a force-multiplier role on a small, high-trust team, focused on building practices and guardrails to improve reliability and enable the team to handle issues effectively.
Responsibilities
- Set the reliability strategy for the platform, including SLOs, error budgets, and operating standards.
- Own observability end-to-end, including tracing, metrics, logging, and alerting.
- Define how to operate AI-powered agentic workflows at scale, including retries, backpressure, idempotency, graceful degradation, and capacity controls.
- Harden the integration surface with dental insurance carriers and practice management systems.
- Own deploy and release engineering, including fast, safe, reversible deploys and infrastructure as code.
- Build the incident practice, including the on-call rotation, runbooks, and blameless post-incident culture.
- Raise the bar through others by setting technical standards via code review, architecture guidance, and documentation.
- Take on ambiguous, company-level reliability problems and drive them to resolution.
Requirements
- 8+ years running production systems with a track record of operating at staff/principal scope.
- Experience operating at scale under pressure, leading incidents to resolution, and establishing reliability practices.
- Proven ability to multiply the impact of people around you through setting standards and mentoring.
- Deep AWS (or GCP) experience, including deploying, operating, and debugging distributed services.
- Strong experience with infrastructure as code (Terraform), containers and orchestration (ECS/Kubernetes), and CI/CD.
- Hands-on production experience operating at least one major LLM API (OpenAI, Anthropic, or Google Vertex AI).
- Strong command of TypeScript/JavaScript; Python or Go is a plus.
- Deep experience with relational databases, including connection management, query performance, and data integrity.
- A default to ownership and a proactive approach to resolving issues.
- Direct, intellectually honest, and collaborative communication style.
Skills
- TypeScript
- Node.js
- React
- Postgres
- AWS
- LLM-driven agents
- Datadog
- Infrastructure as Code (Terraform)
- ECS/Kubernetes
- CI/CD
- OpenAI API
- Anthropic API
- Google Vertex AI API
- Python
- Go
Location
- Remote (US)
Work Type
- Fully remote
Experience Level
- Staff
- Principal
About the Company
- Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved.
- We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve.
- We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.
- Wisdom has employees across the US.
- Wisdom recently secured $21M in Series A funding.
Equal Opportunity
- Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.