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About the Role

Responsible for providing Account Executives with information necessary to make sound underwriting decisions, including customer service and administrative support from submission through policy issuance, changes, and renewals. This role supports the Surety Operations team and aims to meet established performance standards and business goals.

Responsibilities

• Participates with Account Executives/Underwriters in new business and in force activities supporting underwriting decisions.
• Partners with Account Executives/Underwriters to establish support needs for policies.
• Participates in pre-renewal meetings to define assignments.
• May prepare underwriting/pricing exhibits.
• Manages account documentation.
• Ensures accurate and timely servicing and billing of accounts.
• Communicates with brokers/agencies, insureds/customers, and internal departments to resolve issues and answer inquiries.
• Quotes accounts within authority limits.
• Provides information for regulatory compliance.
• Provides administrative support and other related services as needed.
• Participates in projects/assignments as needed.
• Perform other duties as assigned.

Requirements

• College Diploma
• 1 year of insurance industry experience
• Intermediate time management skills and ability to prioritize daily assignments
• Highly organized with ability to handle multiple tasks simultaneously to meet deadlines
• Advanced attention to detail
• Advanced verbal and written communication skills
• Intermediate computer skills and ability to learn new applications
• Intermediate Microsoft Office (Excel, Word and PowerPoint) skills
• Advanced data entry skills
• Accountability: Takes ownership and responsibility for actions and outcomes, performance and results
• Analytical Thinking: Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision-making
• Change Management/Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands
• Communication: Demonstrates effective verbal, written, and listening communication skills
• Customer Focus: Provides service excellence to internal or external clients
• Judgment/Decision Making: Exercises sound judgment, makes decisions and commits to a position
• Leveraging Differences: Works with and includes people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives
• Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results
• Teamwork: Works together in situations when actions are interdependent and a team is mutually responsible to produce a result
• High School Diploma
• 1 year of office related or customer service experience
• Basic software skills (Windows, MS Office)

Skills

• Time management
• Prioritization
• Organization
• Handling multiple tasks
• Meeting deadlines
• Attention to detail
• Verbal communication
• Written communication
• Computer skills
• Learning new applications
• Microsoft Office (Excel, Word, PowerPoint)
• Data entry
• Accountability
• Analytical Thinking
• Change Management/Resilience
• Communication
• Customer Focus
• Judgment/Decision Making
• Leveraging Differences
• Relationship Management
• Teamwork
• Basic software skills (Windows, MS Office)

Work Type

• Contract

Experience Level

• 1 year of insurance industry experience
• 1 year of office related or customer service experience

Education Level

• College Diploma
• High School Diploma

Benefits

• Coverage from the first day of employment for employees and eligible family members (spouses, domestic partners, children)
• Comprehensive benefit programs

About the Company

• Solid reputation, passionate people and endless opportunities.
• Superior financial strength and consistent record of strong operating returns mean security for customers and opportunities for employees.
• Travelers is full of energy and a workplace where you can make a difference.
• Has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.
• Recognized by organizations such as G.I. Jobs and Military Times.
• Employees volunteer for important causes each year.

Equal Opportunity

• Travelers is an equal opportunity employer.
• We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
• We are committed to providing accommodation to persons with disabilities.
• If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
• If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
• Travelers does not use artificial intelligence (AI) tools to assess, screen or select applicants.
• Travelers reserves the right to fill this position at a level above or below the level included in this position.