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About the Role

The National Account Manager – Direct Channels plays a critical role in delivering Dyson’s direct-to-consumer strategy across Dyson.com, marketplaces, and retail stores. This role is responsible for driving both commercial performance and operational execution, ensuring sustainable sales growth and an exceptional consumer experience. The position focuses on managing key indirect and direct retail channels, developing trade plans, and leading commercial negotiations. It also contributes to identifying and acquiring new business opportunities to expand Dyson’s reach. This role requires a strong balance of strategic thinking and hands-on execution, working cross-functionally to optimize performance through data-driven decision-making, operational excellence, and continuous improvement.

Responsibilities

Manage commercial and operational activities for key retail and marketplace accounts
Develop and execute trade plans, including promotional strategy, pricing, and assortment planning
Drive sales growth, profitability, and repeat business across channels
Identify and pursue opportunities to acquire new accounts and expand distribution
Lead negotiations with internal and external stakeholders
Support the development and execution of the Beauty category across all Direct channels
Build and deliver monthly, quarterly, and annual sales, profit, and inventory plans
Forecast daily, weekly, and monthly performance and track against targets
Develop detailed execution plans including product launches, promotional calendars, and volume forecasts
Support key trading events (e.g., BFCM, Dyson Days, Owner Rewards)
Analyze business performance and recommend actions to drive growth and mitigate risks
Monitor trends, demand signals, and inventory levels to optimize outcomes
Identify operational inefficiencies and implement process improvements
Use data and analytical thinking to solve complex commercial challenges
Partner with Ecommerce, Retail, CRM, Marketing, Customer Service, Supply Chain, Finance, and Media teams
Collaborate to drive traffic, conversion, and ROI (including ROAS improvements)
Support development of exclusive assortments and product strategies
Ensure alignment between commercial plans and operational execution
Support core business processes including Weekly Business Reviews (WBR) and forecasting cycles
Prepare performance reports with actionable insights and recommendations
Ensure seamless coordination across supply chain, logistics, and customer service functions
Maintain operational excellence across all day-to-day activities
Build strong relationships with internal stakeholders and external partners
Act as a voice of the customer, providing insights into channel and consumer dynamics
Influence without authority, coordinating activities across teams where needed
Support training, knowledge-sharing, and best practice adoption

Requirements

5+ years of experience in eCommerce, retail, or national account management
Experience in commercial management, trade marketing, category management, or sales operations
Proven ability to deliver against sales and financial targets
Strong analytical and problem-solving skills with a data-driven mindset
Experience working cross-functionally in fast-paced environments
Excellent communication, negotiation, and stakeholder management skills
Strong presence with the ability to influence and resolve conflicts collaboratively
Advanced proficiency in Excel; working knowledge of PowerPoint and business tools

Skills

eCommerce
Retail
National Account Management
Commercial Management
Trade Marketing
Category Management
Sales Operations
Analytical Skills
Problem-Solving
Data-Driven Decision-Making
Cross-Functional Collaboration
Communication
Negotiation
Stakeholder Management
Excel
PowerPoint

Location

155 Mercer St, New York, NY 10012

Work Type

Onsite

Experience Level

5+ years

Education Level

Bachelor’s degree required (Business or related field preferred)

Salary/Compensations

$140,800 - $186,500 annually + bonus opportunity

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability

About the Company

Dyson is a global technology enterprise.
We’re growing fast and our ambition is huge – more categories, more locations, and more people.
Dyson launched in the US in 2002, and since then operations have grown exponentially.
Our US headquarters is based in Chicago's Fulton Market neighborhood, with an additional office located in New York City.
We also have employees working in field sales, service centers, and our growing network of Dyson Demo Stores across the country.
We are committed to our campus culture—bringing people together to collaborate, develop, and learn from one another—creating a dynamic and engaging working environment.
Dyson employs 14,000 people and is present in more than 80 countries.
We want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners.
We are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity.
In order to achieve this we need to pioneer technologies that are different and authentic.
This is the core of what we do and who we are.
We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter.
We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Equal Opportunity

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live.
If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.
Dyson is an Equal Opportunity Employer.
We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.
We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.