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About the Role
We are seeking a hands-on, organized, and engaged Service Manager to lead our London operations. In this role, you will oversee service delivery, drive operational performance, and build strong customer relationships to support continued growth in the region.
Responsibilities
- Lead day-to-day service operations, including scheduling, quality, safety, productivity, and customer satisfaction
- Coach and support Service Technicians and Coordinators
- Monitor performance through KPIs and drive continuous improvement initiatives
- Review quotes, work orders, invoicing, and WIP for accuracy
- Collaborate with Sales, Parts, and Rentals teams to optimize customer experience
- Resolve customer issues and maintain strong client relationships
- Conduct customer visits to support retention and business growth
- Support recruitment, onboarding, and team development
- Lead regular team meetings on performance and safety
- Approve payroll, time-off requests, and operational reports
Requirements
- Minimum 3 years’ experience as a Service Manager in heavy, industrial, or agricultural equipment
- Strong mechanical expertise and knowledge of equipment repair processes
- Experience managing a Service P&L with demonstrated results
- Technical knowledge of hydro-electrical systems
- Strong leadership and team development capability
- Excellent communication and customer service skills
- Solid business acumen and ability to execute operational plans
- Highly organized with strong attention to detail
- Proficiency with repair order systems and MS Office (Outlook, Excel)
- Knowledge of applicable safety regulations
- Technical college certificate or degree (preferred)
- Valid driver’s license and satisfactory driver’s abstract required for job-related duties
- Completion of a job-related background check in accordance with applicable laws
- Shop, yard, warehouse, and office settings
- Occasional work at customer locations
- May require occasional lifting, walking in yard/shop environments, and working outdoors in varying conditions
Skills
- Mechanical expertise
- Equipment repair processes
- Service P&L management
- Hydro-electrical systems
- Leadership
- Team development
- Communication
- Customer service
- Business acumen
- Operational planning
- Organization
- Attention to detail
- Repair order systems
- MS Office (Outlook, Excel)
- Safety regulations
Location
- London, Ontario
Work Type
- Permanent
- Managerial position
- Full-time
Experience Level
- Managerial role
- 3 years’ experience as a Service Manager
Education Level
- Technical college certificate or degree (preferred)
Salary/Compensations
- $100,000.00 to $115,000.00 annually
Benefits
- Annual Bonus Opportunity
- Annual Performance Review with Increase Opportunity
- Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
- Vacation & Paid Personal days
- Employer Matching Retirement Savings Plan
About the Company
- Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.
- We are a proud subsidiary of Federal Signal Corporation.
- Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition
Equal Opportunity
- We are committed to employment equity and encourage applications from all qualified candidates.
- Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.