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About the Role

The Senior Director of Agentic Client Operations owns the design and delivery of AI-powered workflows across a client account, combining technical depth with strategic planning, client communication, and cross-functional team leadership. This role is for a builder ready to lead live production systems, manage a team, and represent RVGT's strategy directly with client stakeholders.

Responsibilities

• Own the design, deployment, and ongoing operation of AI-powered workflows across assigned client workstreams.
• Translate strategic objectives into scalable, production-grade system designs spanning multi-step automated workflows, API integrations, LLM-powered decisioning and RAG systems.
• Establish and iterate on evaluation and monitoring frameworks, including accuracy, latency, cost optimization, reliability, fallback logic, and observability.
• Operate with agility, continuously pivoting and refining systems as new data, model capabilities, and business needs emerge.
• Lead workstream strategy for your client account, defining roadmaps, pressure-testing with data, and owning delivery from concept through optimization.
• Partner with the VP to translate client business objectives into structured, executable system designs and workflow plans.
• Build business cases for new capabilities and initiatives, tying recommendations to quantifiable KPIs and P&L outcomes.
• Leverage SQL, BI tools (Looker, Tableau, Power BI), and Python to understand user behavior, system performance, and business outcomes.
• Define and manage KPIs tied to acquisition, engagement, retention, and revenue.
• Translate complex system performance into clear business narratives for VP and client stakeholders.
• Serve as a trusted point of contact for client stakeholders on system design, roadmap progress, and performance outcomes.
• Communicate complex agentic architectures and operational decisions clearly to both technical and non-technical audiences.
• Support VP-level client relationships by preparing briefings, executive summaries, and strategic recommendations.
• Lead and develop a team of Directors, Analysts, and Operators across the client team.
• Operate across cross-functional groups, including agentic workforce, data science/AI, compliance, creative, and engineering, driving coordination and accountability.
• Foster a culture of ownership, rigor, and continuous improvement within the team.
• Identify opportunities to expand client engagements through AI-driven transformation.
• Support RVGT's broader business development efforts by contributing agentic expertise, case studies, and performance data to proposal and renewal efforts.

Requirements

• 7–10 years of experience in digital operations, product, analytics, or technical strategy, with a strong track record of driving measurable business outcomes.
• Demonstrated experience designing and deploying AI-powered or automated workflows in production, including systems that make decisions, integrate multiple data sources and APIs, and execute multi-step processes across tools and platforms.
• Strong understanding of agentic systems and modern AI architectures — LLM integrations (OpenAI, Anthropic), RAG, and API-driven workflows.
• Proven ability to manage and develop a team of direct reports in a fast-moving, ambiguous environment.
• Deep experience defining and managing KPIs tied to acquisition, engagement, retention, and revenue.
• Ability to translate ambiguous business problems into structured, scalable system designs and workflows.
• Excellent communication skills — comfortable presenting to client stakeholders and adapting technical complexity for executive audiences.
• Proven ability to operate with agility, creating structure and driving execution in environments with significant change.
• Financial services experience preferred.
• This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

Skills

• AI-powered workflows
• System design
• Production management
• Scalable system design
• API integrations
• LLM integrations
• RAG systems
• Evaluation and monitoring frameworks
• Accuracy
• Latency
• Cost optimization
• Reliability
• Fallback logic
• Observability
• Agility
• Roadmap definition
• Data analysis
• SQL
• BI tools (Looker, Tableau, Power BI)
• Python
• KPI management
• Acquisition
• Engagement
• Retention
• Revenue
• Business narratives
• Client communication
• Team leadership
• Cross-functional coordination
• Business development support
• Agentic expertise

Location

• South Charlotte, NC
• New York, NY

Work Type

• Hybrid
• Client Travel required

Experience Level

• Senior Director
• 7–10 years of experience

Salary/Compensations

• $175,000 – $230,000 per year
• $218,750 – $290,000 per year (New York City)

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): 20 days of PTO annually, increasing to 25 days after five years of service.

About the Company

• Red Ventures is a global portfolio of high-growth companies spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe.
• Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more.
• Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees.
• Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.
• At Red Ventures, we believe diverse, inclusive teams are better.
• We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Equal Opportunity

• Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law.
• Employment at Red Ventures is based solely on a person's merit and qualifications.
• We are committed to providing equal employment opportunities to qualified individuals with disabilities.
• This includes providing reasonable accommodation where appropriate.
• Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.