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About the Role

The Service Coordinator provides centralized administrative and operational support to technical service operations, focusing on service estimating, quoting, repair coordination, and financial administration. This role supports the timely preparation of service quotes, maintains accurate service records, and enables efficient execution of approved service work.

Responsibilities

• Coordinate service requests from initial intake through estimating, approval, execution, and close-out, supporting repairs, deficiencies, upgrades, and small works.
• Support preparation of service estimates and quotes by gathering scope details, site information, drawings, specifications, and equipment requirements.
• Assist operations and service leadership with labour, material, subcontractor, and equipment costing to support accurate and timely quoting.
• Prepare, track, and maintain service quotes, approvals, documentation, and version control in alignment with pricing standards and governance requirements.
• Coordinate scheduling of field technicians and subcontractors, ensuring materials, access requirements, and documentation are in place to support efficient service delivery.
• Monitor service execution progress, maintain work order documentation, and escalate schedule, scope, or cost risks as required.
• Provide administrative oversight of technician expense tools, including transaction tracking, reconciliation, receipt compliance, and audit support.
• Deliver day-to-day administrative and financial support for service operations, including purchase orders, invoicing readiness, budget tracking, and estimate-to-actual variance monitoring.
• Maintain accurate service, estimating, and financial records; support reporting, dashboards, and leadership updates; and ensure data integrity across service management systems.
• Other duties as assigned.

Requirements

• 3 to 5 years of project administration work experience or administrative work experience with a Community college diploma or equivalent training.
• 3–5 years of experience in service coordination, project administration, or administrative support, supported by a community college diploma or equivalent training.
• Strong administrative, organizational, and coordination skills, with the ability to manage multiple service activities, priorities, and deadlines.
• Working knowledge of service or project coordination processes, including estimating support, scheduling, documentation, and financial administration.
• Effective written and verbal communication skills, with the ability to work collaboratively across operations, field teams, and internal stakeholders.
• High level of computer proficiency, including strong working knowledge of the MS Office suite (particularly Excel) and the ability to quickly learn and adapt to new systems.
• Experience using business, scheduling, document management, service management, or CRM applications to support service delivery, reporting, and data integrity.
• Demonstrates an interest in pursuing Project Management Institute Accreditation.

Skills

• MS Office suite (particularly Excel)
• Business applications
• Scheduling applications
• Document management applications
• Service management applications
• CRM applications

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• Community college diploma or equivalent training

Salary/Compensations

• $27.79 - $34.73 per hour