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About the Role

The Regional Director is accountable for operations, financial management, and meeting service delivery obligations within a specified geographical region. This role involves understanding, coaching, and training the team on regulatory and client requirements, contributing to strategic and account management plans, and people leadership. The role collaborates with key BGIS departments to ensure full support of all activities and plays a key role in the INTEGRATED approach to operating buildings.

Responsibilities

Follow and apply all Health and Safety and Emergency Response protocols to ensure the safety of employees and building occupants.
Work in collaboration with BGIS Health Safety and Environment Teams for support and direction on key programs to emphasize Safety Culture.
Accountable for meeting all internal and external health, safety, environment, and security-related requirements.
Accountable for the safe delivery of all work performed.
Continuously engage clients to understand and anticipate needs and identify/recommend additional services.
Provide input and contribute to the development and execution of strategic account expansion plans.
Recommend additional pull-through services.
Participate in and contribute to quarterly business reviews.
Contribute to contract renewal and business development activities.
Contribute to account governance.
Adhere to Contract Specific MSA (Master Service Agreement).
Manage the BGIS ECE Program for the specific client group.
Responsible for results and action plans related to the Likely to Recommend Survey.
Accountable for achieving client satisfaction objectives for the assigned region(s).
Accountable for developing and maintaining effective relationships with clients, managing client expectations.
Act as the focal point of escalation for issues pertaining to facilities within assigned region(s).
Assume financial responsibility for facility operations, including budget management.
In partnership with finance, responsible for the development of budgets (O&M, Transaction, capital projects and rent), and support and explain approach to the client and the account team.
Perform monthly budget analysis and re-forecast allocations as necessary using financial reports.
Meet annual targets as per contractual performance and client financial targets/indicators.
Identify cost-saving opportunities and develop strategies to maximize financial resources.
Track and report on budget positive or negative trends performance regularly.
Participate in, provide recommendations, and contribute to continuous improvement projects to achieve efficiency gains and cost savings.
Accountable for operations management for the portfolio of facilities within the assigned region(s).
Lead the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs.
Oversee the completion and submission of capital plans.
Create and implement short to mid-term plans for the assigned region(s).
Provide input into strategic plans.
Collaborate with relevant stakeholders to optimize facilities within assigned region(s) and continuously create value for the client.
Work in collaboration with Central Work Order Management Team to ensure all work is completed as outlined in the MSA.
Monitor work order progress and ensure tasks are completed within established timelines.
Work with Account Governance Teams to maintain accurate records of work orders and associated costs.
Streamline and manage work order processes to optimize efficiency.
Prioritize and assign work orders based on urgency and impact on facility operations.
Accountable for meeting all service obligations for the assigned region(s).
Oversee the delivery of all service obligations.
Accountable for meeting established metrics/key performance indicators.
Lead the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.
Accountable for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including environmental, health and safety, and building standard requirements.
Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and relevant stakeholders are trained.
Oversee and engage in Emergency Management.
Accountable for ensuring all regulatory compliance requirements have been met and all related documentation is created and maintained.
Ensure compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, building code, and issues by applying cursory knowledge of relevant legislation.
Accountable for on-time, on-budget, and quality delivery of facility management projects for the assigned region(s).
Collaborate with clients and internal stakeholders to identify project opportunities and priorities, develop and implement projects.
Oversee the development and execution of project plans for portfolios within assigned region(s).
Follow BGIS Vendor Performance and Relationship Management Program protocols with support from BGIS Strategic Sourcing and Vendor Management Leadership.
Collaborate with Procurement and Supply Chain Administration teams to source and qualify vendors, and procure goods and services.
Collaborate with stakeholders and contribute to efficiency gains through activities including identifying and implementing best practices; reviewing, refining, and/or developing/implementing processes, technologies, and sustainable practices; and leveraging self-perform wherever possible.
Implement related enhancements for the assigned region(s).
Accountable for employee-oriented activities including employee engagement, development, performance management, hiring, retention, and compensation recommendations.
Manage Employee Satisfaction Scores and employee recognition (development and implementation of action plans to improve ESAT scores).
Provide day-to-day support and team oversight/management.
Work in collaboration with BGIS teams in Janitorial, Project Management, and Technical Services or any other areas where work is directly performed by BGIS to maximize efficiency and customer service.
Work together with these teams to ensure work is completed.
Leverage technology such as work order system, vendor monitoring tools, BAS, and CMMS scheduling tools to deliver effective service to clients.
Mentor staff in vendor management and the effective use of technology for vendor relationships.
Provide guidance to team members on the effective use of technology for financial management and career progression.
Perform other duties as assigned.

Requirements

Community college diploma preferably in business administration.
More than 10 years of facility management work experience.
Highly skilled at account management.
Highly skilled at facility operations management.
Highly skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level.
Highly skilled at managing service delivery and meeting service delivery obligations.
Skilled at managing budgets.
Fully developed communication, influence, persuasion, and negotiation skills.
High degree of client service orientation and sense of urgency.
Highly skilled at leading and engaging a team of individuals.
Skilled at vendor management.
Highly skilled at emergency management, emergency preparedness, and business continuity planning and execution.
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
Expert level knowledge of health and safety requirements.
Possesses a high degree of safety mindset.
Maintains current knowledge of and highly skilled at implementing facility management services best practices.
Expert level knowledge of current building standards and requirements.
Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
One or more of the following would be considered an asset: Certified Facility Manager from International Facility Management Association, Certified Property Manager from Institute of Real Estate Management, Facility Management Administrator Designation from Building Owners and Managers Institute, Real Property Administrator Designation from Building Owners and Managers Institute.

Skills

Account management
Facility operations management
Client relationship management
Managing service delivery
Budget management
Communication
Influence
Persuasion
Negotiation
Client service orientation
Team leadership
Vendor management
Emergency management
Emergency preparedness
Business continuity planning and execution
Sustainability mindset
Health and safety requirements
Facility management services best practices
Building standards and requirements
Continuous improvement
Quality management
Innovative practices and technologies

Work Type

Full-time

Experience Level

More than 10 years of facility management work experience

Education Level

Community college diploma preferably in business administration

Salary/Compensations

$110,770 - $138,463 per annum

About the Company

At BGIS, we are committed to the development of our people – offering them opportunities to learn and grow into various roles.