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About the Role

This role supports the Workplace Experience and Performance teams by optimizing performance and reporting for Food Services, AV Support Services, and Workplace Experience globally. The focus is on driving strategic business value through data-driven insights, commercial optimization, and process excellence.

Responsibilities

• Develop, track, and report monthly operating metrics and KPIs for global workplace experience services.
• Support benchmarking and pricing strategies for Food & Beverage programs.
• Partner with sourcing to identify pricing improvements for F&B programs.
• Present complex performance metrics and insights to senior leadership through data storytelling.
• Drive performance excellence across the organization to meet business-critical requirements.
• Own the development of governance presentations and other client engagements.
• Consolidate relevant information and materials from disparate sources.
• Monitor compliance with health and safety, food safety, and operational regulatory requirements.
• Develop and maintain performance dashboards and reports for stakeholders.
• Support data-driven decision making through accurate and timely analysis.
• Conduct root cause analysis for performance failures and track corrective action implementation.

Requirements

• Bachelor's degree in Hospitality Management, Business, Finance, Analytics, Economics, or related field.
• Working knowledge of F&B financial principles, including COGs, labor management, and contribution margins.
• 4-6 years of experience in data analysis, business intelligence, or similar role.
• Minimum 2 years of experience in F&B operations or hospitality services.
• Strong analytical skills with proficiency in Excel and data visualization tools.
• Excellent communication skills, both written and verbal.
• Ability to translate complex data into actionable insights.
• Knowledge of performance metrics and indicators preferred.
• Understanding of food service KPIs including financial performance, participation rates, and compliance metrics.
• Experience working in a global, multi-regional environment.
• Analytical thinking and problem-solving orientation.
• Attention to detail and accuracy.
• Ability to work independently and as part of a global team.
• Strong time management and organizational skills.
• Proactive approach to identifying opportunities for improvement.
• Excellent interpersonal skills with ability to communicate with all levels of management.
• Must be authorized to work in the United States without sponsorship.

Skills

• Data analysis
• Business intelligence
• Excel
• Data visualization
• Communication
• Analytical thinking
• Problem-solving
• Time management
• Organizational skills

Location

• Atlanta, GA
• Austin, TX
• New York, NY
• Raleigh, NC
• San Jose, CA
• Washington, DC

Work Type

• Hybrid

Experience Level

• 4-6 years of experience in data analysis, business intelligence, or similar role
• Minimum 2 years of experience in F&B operations or hospitality services

Education Level

• Bachelor's degree in Hospitality Management, Business, Finance, Analytics, Economics, or related field

Salary/Compensations

• 80,000.00 – 110,000.00 USD per year

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
• A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
• Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
• Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
• Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
• California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
• Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.