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About the Role

Make-A-Wish Canada creates life-changing wishes for children with critical illnesses. This role will lead the delivery and ongoing enhancement of the wish family engagement program across Canada, helping to create meaningful experiences for wish families and stewarding them post-wish.

Responsibilities

• Lead wish family engagement requests from intake through fulfillment.
• Develop and enhance processes, standards, and tools to support high-quality family engagement.
• Manage multiple priorities while delivering responsive, family-centered support.
• Design and deliver meaningful, trauma-informed post-wish engagement experiences.
• Build trusted relationships with alumni families and serve as a key contact for ongoing engagement opportunities.
• Assess and prepare families for ambassador, storytelling, and public-facing opportunities.
• Support the recruitment, onboarding, training, matching, and stewardship of Wish Family Ambassadors.
• Collaborate on the collection and sharing of wish stories and videos.
• Manage post-wish surveys, including distribution, analysis, and reporting of insights.
• Foster alumni engagement through community-building initiatives and online platforms.
• Maintain accurate records and prepare reports on engagement activities, outcomes, and trends.
• Partner with internal teams to deliver engagement initiatives that balance organizational goals and family well-being.
• Perform other duties as assigned.

Requirements

• Education in social services, communications, public relations, or equivalent combination of experience, training, and education.
• 5+ years of progressive experience in a not-for-profit environment, including senior-level coordination or leadership of programs or mission-related service delivery.
• Experience developing processes, managing multiple stakeholders, administering surveys, preparing reports, and working with sensitive stories or vulnerable populations.
• A clear Criminal Background Check is required.

Skills

• Strong communication skills, with the ability to navigate difficult conversations or sensitive subjects with empathy.
• Bilingual in French and English is an asset.
• Experience in a national or multi-regional organization is an asset.

Location

• Canada

Work Type

• Full-time
• Hybrid
• Permanent

Experience Level

• Senior-level coordination or leadership

Education Level

• Social services, communications, public relations, or equivalent combination of experience, training and education.

Salary/Compensations

• $64,000-$70,000

Benefits

• Group health and dental premiums fully covered by the Foundation
• RRSP
• Wish paid hours
• Annual vacation starting at three weeks
• Additional paid leaves
• Work/life balance and flexibility
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more

About the Company

• Make-A-Wish Canada creates life-changing wishes for children with critical illnesses.
• Our mission is, together, we create life-changing wishes for children with critical illness.
• Our vision is to grant the wish of every eligible child.
• Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
• In the past 40 years, Make-A-Wish Canada has granted over 40,000 wishes across the country, with over 1,800 of them last year alone.
• As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization.
• We serve children in every community in Canada, and in more than 50 countries worldwide.

Equal Opportunity

• Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates.
• Reasonable accommodations due to disability are available on request at any stage of the hiring process.
• Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA).
• We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve.
• We ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.