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About the Role

Provide assistance to customers and the sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey. This role offers the opportunity to work with a skilled team, self-promote, and take on additional responsibilities in a dynamic, fast-paced environment. We seek engineers with customer obsession and a strong eagerness to learn and become experts in cutting-edge technologies.

Responsibilities

Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
Ability to work off-hours when needed.

Requirements

5+ years of hands-on experience in support roles, working directly with enterprise customers.
5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
Expertise in OS systems, including, Windows, Mac and Linux.
Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
3+ years of experience working with Log systems like Coralogix, and Sentry.

Skills

Troubleshooting
Problem-solving
Network and security devices (Okta, Zscaler, Siem)
OS systems (Windows, Mac, Linux)
Debugging Windows applications
HTTP protocol
IT tasks (installing virtual machines, configuring IT environments)
Support methodologies and tools (Confluence, Salesforce, Jira)
Log systems (Coralogix, Sentry)

Experience Level

5+ years of hands-on experience in support roles
5+ years of proven experience in troubleshooting methodologies
3+ years of working in a startup environment
5+ years of experience with IT tasks
5+ years of experience with support methodologies and tools
3+ years of experience working with Log systems

Education Level

Bachelor's degree in Computer Science, Engineering, or a related field (Advantage)

About the Company

Island is the ideal environment for enterprise work — security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, giving organizations universal visibility and control while delivering a fast, fluid, beautifully simple experience to users. It's not just a better way to secure work. It's a better way to work.
Backed by Coatue Management, Insight Partners, Sequoia Capital, and others, and trusted by some of the largest enterprises on the planet, Island is redefining what the modern workplace can be.
Recent Awards: 2024 - Chosen as one of LinkedIn's Top Startups of 2024 in Dallas, 2025 - Named #6 in the 2025 Dallas 100™ Entrepreneur Awards, 2026 - CNBC Disruptor 50 List