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About the Role

Peloton is seeking a Workplace Specialist to support operations and enhance the workplace experience at their London and international office locations (ex-APAC). Reporting to the Workplace Operations Manager, this role serves as the primary point of contact for visitors, ensuring smooth office operations by guiding vendors, welcoming guests, and collaborating with facilities and catering teams.

Responsibilities

• Act as a culture ambassador, embodying Peloton’s value of "Be the Best Place to Work"
• Serve as the primary Workplace point of contact for all Peloton team members, guests, and vendors, anticipating their needs and providing a personalized and enhanced experience
• Maintain a best-in-class office environment for both employees and guests
• Conduct daily walkthroughs, ensuring the office is clean, safe, well-stocked, and welcoming
• Manage all incoming and outgoing mail and packages, ensuring timely collection
• Assist in managing ticketing systems, ensuring timely responses and resolution within the agreed SLA by both internal teams and service providers
• Coordinate team events, celebrations, and social activities for the office and studio, in collaboration with relevant stakeholders
• Support in management and execution of onsite facilities, security and food & beverage vendors, ensuring a clean, safe workplace that aligns with Peloton’s global standards
• Collaborate with internal business partners, including IT, GSO, Health and Safety, People, Inclusion & Impact, Finance, and Real Estate
• Support the management of the Workplace helpdesk ticketing systems to meet SLAs

Requirements

• Significant relevant workplace experience, with comfort working in a fast-paced environment
• Proficiency in Google Suite, Slack, Envoy; experience with Jira is essential
• Passion for delivering a best-in-class workplace experience and exceptional customer service
• Strong communication skills, both written and verbal, with a passion for clear communication
• Resourcefulness and proactivity in resolving issues as they arise
• Strong organisational, multitasking, and prioritisation skills, with the ability to work effectively under pressure
• Flexibility to adapt to change in a dynamic environment

Skills

• Google Suite
• Slack
• Envoy
• Jira
• Space planning
• Amenities management
• Vendor management
• Food and beverage vendor management
• Security service provider management

Location

• London

Work Type

• Onsite

Experience Level

• Significant relevant workplace experience

About the Company

• Peloton provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey.
• At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content.
• Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria.

Equal Opportunity

• Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
• Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.
• This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.