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About the Role

The Program Manager is responsible for the administration and program management of the Dolores Shelter Program, which includes four emergency shelters, a kitchen, and a food delivery system. This role involves overseeing daily operations, evaluating program effectiveness, setting goals, managing staffing, and leading contract management with partner agencies and city departments.

Responsibilities

• Provide day-to-day oversight for all functions at four program shelters and a kitchen
• Develop and maintain all program policies and procedures, incorporating staff and resident input
• Assist with program planning and implementation, including assessing and improving program quality
• Ensure compliance with all governmental regulations, loan agreements, contracts, and other funding and legal requirements
• Research industry best practices and modify service delivery
• Coordinate program budget and contracts, including reviewing and approving expenditures and submitting invoices
• Provide data for government and funders reports, including developing and implementing data collection systems
• Facilitate monthly community meetings to address client questions, needs, and concerns
• Establish and maintain linkages with relevant government agencies and community groups
• Maintain linkages and serve as a liaison with program partners and other shelter programs
• Respond to client complaints and shelter emergencies
• Engage in advocacy activities related to maintaining and improving services for clients
• Provide direct supervision to Operations Directors, Shelter Monitors, and Case Directors
• Recruit, hire, train, supervise, and evaluate qualified staff; develop and foster teamwork and collaboration; and take personnel actions
• Facilitate semi-monthly staff meetings to share information and troubleshoot with staff
• Review and approve timesheets and ensure timely delivery
• Approve staff requests for time off
• Maintain professional attitude and work ethic
• Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
• Participate in ongoing professional development
• Attend Mission Action’s Staff Meetings, and other participate in other teams and committees

Requirements

• Bachelors degree or equivalent experience and three years of experience in program management
• Ability to monitor and manage government contracts and budgets
• Two years experience supervising staff
• Experience in establishing and managing administrative systems
• Knowledge of social services resources in San Francisco
• Bilingual Spanish/English (verbal and written) required
• Experience working with people from diverse backgrounds including immigrants and the LGBTQ community
• Experience in the fields of affordable housing, supportive housing, and/or homelessness
• Knowledge of Microsoft Office programs such as Word, Excel and Outlook
• Excellent skills in written and oral communication, conflict mediation, and meeting facilitation
• Ability to read financial statements and manage budgets
• Ability to work independently and manage time effectively
• Ability to work some evenings and weekends as required by program needs

Skills

• Program management
• Contract management
• Budget management
• Staff supervision
• Administrative systems management
• Social services resource knowledge
• Bilingual Spanish/English
• Working with diverse populations
• Affordable housing
• Supportive housing
• Homelessness services
• Microsoft Office Suite (Word, Excel, Outlook)
• Database and grant management systems (GMS, CMS)
• Written communication
• Oral communication
• Conflict mediation
• Meeting facilitation
• Financial statement analysis
• Time management

Location

• Dolores Shelter Program

Work Type

• Full-time
• Exempt

Experience Level

• Three years of experience in program management
• Two years experience supervising staff

Education Level

• Bachelors degree or equivalent experience

Salary/Compensations

• $75,000 annual salary

Benefits

• Medical
• Dental
• Vision
• Long-term disability
• Life insurance
• Flexible spending account
• Commuter benefits
• Paid holiday
• Paid sick leave
• Generous vacation with Summer Recess and Winter Recess
• 401(K) with employer matching

About the Company

• Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society.
• As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing.
• We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice.

Equal Opportunity

• Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible.
• We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District.
• Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.